Position Type: Permanent Full-Time

Start date: Immediate start available

💼Position Overview:

We are seeking a dedicated and professional Medical Receptionist to join our team on a full-time, permanent basis. Reporting to the Operations Manager, you will play a key role in ensuring the smooth day-to-day running of the clinic by performing a range of administrative and front-of-house duties.

We offer a wide range of specialist services including Gastroenterology, Oncology, Geriatric Medicine and more. Working both front of house reception and general administrative duties, the appropriate candidate will have medical administration, reception, and be able to accurately book and schedule patients, provide administrative and organisational assistance to our clinic and be able to work pro-actively in a fast-paced environment, where patient care remains top priority.

🩺Duties & Responsibilities:

Patient Management (Coordination & Scheduling)

Welcome patients warmly, manage the reception area, and ensure a professional, friendly experience.

Coordinate and confirm appointments, handle reschedules, and issue reminders efficiently.

Manage incoming calls, emails, and patient inquiries with prompt, courteous communication.

Process patient payments and maintain accurate financial records.

Work both independently and collaboratively to deliver exceptional patient service.

Administrative Support

Transcribe and prepare medical consultation reports, letters, and referrals accurately and on time.

Maintain and update patient records, ensuring accuracy and confidentiality.

Assist with patient registration, data entry, and verification of Medicare, DVA, and private health details.

Manage office supplies, cleanliness, and organisation across reception and clinical areas.

Medical Practice Operations

Collaborate with clinicians and staff to ensure smooth daily operations.

Support meetings, conferences, and procedure bookings with hospitals and specialists.

Manage electronic health records and medical software systems effectively.

Liaise professionally with Medicare, DVA, private insurers, hospitals, and other medical providers.

Compliance & Confidentiality

Uphold all Privacy Act requirements, ensuring patient information is handled discreetly.

Adhere to clinic policies, procedures, and quality standards to maintain regulatory compliance.

🛠️Essential Skills and Qualifications:

To excel in this role, you should possess the following qualifications and attributes:

Passionate about delivering exceptional patient care.

Exceptional interpersonal and communication skills, with a preference for proficiency in English (mandatory), Mandarin (preferable), Cantonese (preferable), and other languages.

Have a collaborative and flexible approach, willing to adapt as competing priorities arise.

Capability to work independently as well as within a team.

Strong time-management, organisational skills, and attention to detail.

An eye for detail and an ability to multi-task and cope well under pressure in a range of reception/administrative roles

Proficiency in computer applications and software (eg, Outlook, Word, Excel, etc).

Proficiency in Practice Management software (eg. Gentu, Xestro, etc) – (Optional).

Drives licence and own car is essential.

Australian working rights are mandatory.

🏆Remunerations

Regular Monday–Friday hours – Enjoy your weekends free to relax and spend quality time with family and friends.

Friendly, team-focused culture – Join a dynamic and supportive workplace where collaboration, respect, and compassion drive everything we do.

Career growth in a fast-growing clinic – Be part of an expanding specialist group that offers abundant opportunities to progress as the practice continues to grow and evolve.

Competitive hourly rate/package – Remuneration based on your skills, experience, and contribution to the team.

Work with inspiring professionals – Support a team of dedicated doctors who focus on treating patients, not just conditions — a pleasure to work alongside every day.

Stability and long-term security – Be part of a well-established, reputable specialist group with a strong commitment to staff wellbeing.

Convenient, lively location – Surrounded by a variety of local cafés and restaurants to enjoy on your lunch break.

🌱 No Experience? We’ll Help You Grow

If you’re new to medical reception or healthcare administration, this is the perfect opportunity to start your journey. We provide hands-on training, guidance, and support to help you develop essential skills in patient care, scheduling, and medical administration. Join a team that values learning, teamwork, and professional growth — and build a rewarding career in a fast-paced specialist clinic.

🌳Experienced? Ready to Take the Next Step

If you already have experience in medical reception or healthcare administration, we’d love to see you thrive with us. Bring your knowledge, initiative, and attention to detail to a clinic that values professionalism, teamwork, and growth. This is your chance to take on greater responsibility, refine your skills, and contribute to a respected, fast-growing specialist practice.

📝Application Process:

Why wait ? Apply through Seek (send through your resume and cover letter), and let us know why you are excited to be part of our journey! Only successful applicants will be contacted to arrange a suitable time for an interview.