About the role:

The Public Support Information Officer role located in Wodonga is a casual (1 day per week) position to assist with the state-wide fingerprinting services for the local communities. This includes livescan and ink fingerprints, for purposes such as licence requirements, job applications, police checking services and visa and immigration. This position will also assist in taking fingerprints for prospective employees to the Police assistance line in a group booking capacity. This autonomous, public facing role, will require a customer service background, and attention to detail.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Managing and maintaining the fingerprint booking calendars for the location
• Undertaking fingerprints for national police check applications, Immigration/Visa and other purposes
• Receiving and checking applications, including validating identity documents and the receipt, reconciliation and verifying relevant payments
• Liaising and providing advice to clients and other individuals on the processes and procedures that are relevant and specific to their applications
• Proactively manage workflow, in a fast paced and dynamic environment

About You:

The successful candidate will ideally have the following skills and experience:

• Experience in customer service and problem-solving skills and an attention to detail
• Well-developed written and oral communication skills
• Demonstrated knowledge and understanding of computer-based skills

Further Information:

• One (1) x casual position available (1 day per week/0.2 FTE).
• This position is located at Wodonga Police Station, 100 Hovell Street, Wodonga VIC 3690
• This position requires shift work as indicated in the Position Description (as attached to the advertisement).
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

• Resume
• Cover letter

Applications close midnight, Wednesday 19 November 2025.

Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

For further information, please contact: Finlea Daniels on (03) 8335 8288 or [email protected]

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email [email protected] or on (03) 8335 6004.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work."

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps