Threeways Roadhouse operates three sites across the Northern Territory and is seeking an experienced Retail Supervisor to join our team and support our dynamic retail operations.

About the Role:

This is a hands-on supervisory position requiring strong leadership, operational management, and customer service skills. You'll play a vital role in ensuring the smooth daily operations of our retail outlets while maintaining high standards across all areas of the business.

Key Responsibilities:

Staff Management:

Manage, supervise and train retail staff across multiple sites

Create and coordinate employee work schedules

Conduct performance reviews and provide ongoing coaching

Foster a positive and productive team environment

Customer Service:

Handle escalated customer complaints and inquiries with professionalism

Ensure exceptional customer service standards are maintained

Manage conflict resolution effectively

Build and maintain positive customer relationships

Inventory & Stock Control:

Oversee stock levels, replenishment, and inventory control

Take inventory of goods for sale and order new stock

Examine returned goods and decide on appropriate action

Maintain direct communication with suppliers

Ensure optimal product mix and availability

Financial Management:

Process daily banking and prepare reconciliation reports

Provide required reporting of fuel, stock and sales

Monitor sales performance and identify opportunities for improvement

Assist with budgeting and cost control

Operational Management:

Coordinate and manage on-site kitchen, supply and service operations

Oversee presentation and preparation of quality food and grocery options

Maintain store presentation and visual merchandising standards

Ensure all areas meet cleanliness and hygiene standards

Implement and monitor workplace OH&S compliance

Manage facility maintenance and repairs as required

What We Offer:

Competitive salary package: $75,000 - $90,000 per annum (based on experience)

Accommodation provided

Meals provided

Opportunity to work across three operational sites

Supportive team environment in a unique regional location

Career development opportunities

Essential Requirements:

Certificate III/IV in Retail Management or equivalent qualification

Minimum 1-2 years' supervisory or management experience in retail

Previous experience in a service station, roadhouse, or similar retail outlet highly desirable

Strong leadership and people management skills

Excellent customer service and conflict resolution abilities

Proven ability to manage multiple tasks effectively

Basic food handling and storage skills highly desirable

Knowledge of OH&S regulations and compliance

Ability to work in a remote location

Strong communication and organizational skills

Computer literacy and experience with point-of-sale systems

The Ideal Candidate Will:

Demonstrate the ability to manage a variety of tasks in an effective manner

Be self-motivated with a hands-on approach

Show initiative in problem-solving and decision-making

Have a flexible attitude and willingness to work varied hours

Possess a strong work ethic and commitment to excellence

Be able to work both independently and as part of a team

To Apply:

Please submit your resume and a cover letter outlining your relevant experience to [email protected]

Applications will be reviewed on an ongoing basis, so don't delay in submitting your application.