Retail Supervisor – Fast Food (McDonald’s Alice Springs)

ANZSCO Code: 621511
Job Type: Full-time (minimum 38 hours per week)
Location: Alice Springs, NT
Salary: $65 000- $75 000 per annum + super
Reports To: Restaurant Manager

Position Summary

McDonald’s Alice Springs is seeking an experienced and proactive Retail Supervisor to lead day-to-day restaurant operations. The successful candidate will supervise staff, ensure excellent customer service, and maintain compliance with food safety and workplace standards. This is a hands-on leadership role within a fast-paced quick service environment.

Key Duties and Responsibilities

· Supervise and coordinate kitchen and service crew during shifts.

· Allocate tasks and monitor performance to maintain service standards.

· Ensure compliance with food safety, hygiene, and WHS policies.

· Manage stock levels, equipment checks, and shift documentation.

· Handle customer feedback and service recovery professionally.

· Oversee cash handling and assist with end-of-day balancing as required.

· Support the training and development of new team members.

Skills and Qualifications

· 2+ years of supervisory experience in a fast-food or retail setting preferred.

· Strong leadership and communication skills.

· Sound understanding of WHS and food safety procedures.

· Certificate III or IV in Hospitality or Retail desirable.

· Proven ability to lead a team under pressure.

· Flexibility to work rotating shifts, including weekends and evenings.

Career Pathway

Potential career progression to Assistant Restaurant Manager or Restaurant Manager, with access to nationally recognised leadership and management qualifications.