Join our Compassionate Team

Location: Berri

Organisation: Riverland Funerals

Employment Type: Casual

Do you have a passion for helping others and supporting your local community during their most meaningful moments? Riverland Funerals is seeking a compassionate, organised and community-minded Business Support & Client Care Officer to join our caring team.

This diverse role offers flexibility, meaningful work, and genuine opportunities for professional and personal growth.

About the Role

As the first point of contact for families, you will provide warm, respectful service while coordinating key administrative and financial tasks. Working closely with our Corporate Services Manager and our dedicated team of Funeral Directors, you will support the smooth delivery of our operational and administrative services. A commitment to exceptional customer care and “right-first-time” service is essential, reflecting our high standards and the trust families place in us.

Key Responsibilities

Welcome and support families with empathy and professionalism

Act as a conduit between Operations and Administration team

Manage phone and reception duties and ensure enquiries are attended to promptly

Complete vital documentation and liaise with government agencies and community representatives

Process accounts payable and receivable accurately and on time

Complete daily banking, reconciliations, invoicing and payroll support functions

Maintain accurate records in Xero and administrative systems

Provide critical control point quality checks

Assist in case management

Why Join Us?

Make a meaningful difference in the lives of local families

Professional growth and development opportunities

Flexible working arrangements to support work-life balance

Supportive, values-driven team culture

Locally based role helping your own community

What We’re Looking For

Previous experience in administration and/or finance roles desirable

Strong customer service and communication skills

Ability to manage sensitive situations with empathy and discretion

Excellent attention to detail and organisational skills

Proficient in Microsoft Office applications (essential)

Proficiency in Xero or similar accounting systems (desirable)

A flair for desktop publishing and design would be advantageous

📧 How to Apply

If you are looking for a fulfilling role where your work truly matters, we’d love to hear from you.

Applications will be assessed as they are received, so we encourage you to apply early.

Join us in supporting our region’s families with care, compassion and professionalism.