About Us

Little Poppins is a professional and trusted in-home child-centred education, care and support agency.

Our mission is to provide high-quality, child-centred in-home care for children, fostering safe, nurturing, and developmentally responsive environments through strong partnerships with families.

As a registered NDIS provider, our small but passionate team works closely with families and support workers to simplify the NDIS journey while providing high quality care for children.

About the Role

The Administration and Support Officer provides day-to-day administrative, coordination, and client support functions to ensure the smooth delivery of NDIS-funded services. They act as the first point of contact for participants, families, and staff, supporting compliance with NDIS Quality and Safeguarding standards and maintaining efficient office systems.

Work directly with families to understand and implement NDIS plans

Build and maintain strong relationships with parents, support workers and stakeholders.

Maintain accurate and timely records in compliance with NDIS requirements.

Refine and improve upon support coordination systems and approaches

Assist with reporting and evidence gathering for NDIA reporting requirements

Collaborate with management to improve service delivery and streamline coordination processes.

What you will bring

Experience in administration within NDIS or similar care/support setting (very highly regarded)

Experience working with participants under the NDIS

Comprehensive understanding of NDIS plans, funding streams, and provider networks.

Prepare documents such as service agreements, risk assessments, invoices, and reports.

Ensure all documentation complies with NDIS Quality and Safeguarding requirements, privacy laws, and internal policies.

An understanding of the importance of client confidentiality

Proficiency in Microsoft Office Suite

Maintain databases and record-keeping systems

Proven ability to work autonomously and manage multiple clients effectively

Excellent communication, empathy, and organisational skills.

Current Working with Children Check and NDIS Worker Screening (or willing to obtain)

Driver’s license and reliable vehicle (desirable)

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What we offer

At Little Poppins, we are committed to supporting our employees and creating a positive work environment. In addition to a competitive salary, we offer:

Flexible work times available approx. 14 hours per week (can work part days or school hours)

Bright friendly office environment

Supportive, inclusive workplace culture.

If you are interested in this role and an experience NDIS Support Officer we encourage you to apply. Click the "Apply Now"