Bendigo

Care Partner (Client Services Manager) - Full Time

$80,000-90,000 per annum + car + superannuation

About Us

Carer's Network is committed to providing a supportive and collaborative work environment where every team member is valued and empowered to succeed. As a Care Partner, you'll have the opportunity to work alongside a passionate team and make a meaningful impact on the lives of our clients and their families.

About the Role

The Care Partner plays a critical role in the ongoing assessment and monitoring of customer’s needs to support them to achieve their goals to live an independent, safe, and fulfilling life at home. The Care Partner conducts all in home assessments for their clients, and partners with them to build a planned schedule of services to meet the needs and goal of our clients.

If you're passionate about providing exceptional care and have the approach that is truly person-centred and relationship driven, we want to hear from you!

Experience Required

Understanding of the Support at Home Initiatives would be an advantage.

Demonstrated experience in a Care Partners role, preferably within the Aged Care Home Care Sector.

Overseeing the management of Support at Home within budget and in compliance with the Aged Care Quality Standards.

Supporting with business development opportunities for the growth of Carer’s Network Support at Home.

Excellent communication skills with the ability to interact effectively with clients, families, caregivers, and healthcare professionals to promote and empower consumer participation and choice through the provision of effective and results-based case management to our Support at Home clients.

Demonstrated ability in problem-solving, conflict management and decision-making, especially in fast-paced environments.

Ability to work autonomously and in a team.

Responsibilities:

Work alongside dedicated professionals to deliver high-quality home care services.

Oversee the allocation, and monitoring of Home Care and Support at Home packages to ensure our participants’ needs are met effectively.

With your personable personality, you will maintain strong relationships with existing clients, their families, caregivers, and external stakeholders.

Coordinate with internal departments to streamline processes, optimise service delivery and maintain budgets.

Ensure compliance with regulatory requirements and industry standards.

Implement strategies to continuously improve service quality and client satisfaction.

Qualifications & Experience:

Diploma level or above qualification in Nursing, Community, Aged, Health or another discipline (desirable)

Extensive case management or care management in either Home Care Packages or Community Home Support (1 year minimum)

Demonstrated experience in working with ACAT, Care Finders and other referees.

Why join us?

Company Car provided 24/7 with all-inclusive costs.

Exciting opportunity to join a small, high growth business.

A challenging yet purposeful career in the Aged Care sector, by impacting and making changes to the lives of our vulnerable clients.

A positive and supportive work environment, where your hard work never goes under appreciated.

Please note, as we are a registered NDIS care provider, Carer’s Network requires all workers to undergo a NDIS Worker Screening Check.

How to Apply:

If you meet the above requirements and share our dedication to delivering exceptional care, we'd love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you're interested in joining Carer's Network as a Care Partner to [email protected]

PLEASE NOTE: NO VISA SPONSORSHIP AVAILABLE