Administration, Client Care & Brand Manager – Premium Residential Services

About Us

Sol Shine is a premium residential painting and exterior services company based in Melbourne. We deliver high-quality work and a 5-star client experience on every project. With strong growth and a reputation for excellence, we're building a small but high-performing team, and this role is central to our next stage of growth.

The Role

This role blends administration, client care, finance support, and brand management. You'll be the first point of contact for our clients, ensuring enquiries are handled promptly and appointments are booked smoothly. You'll also manage the day-to-day admin and bookkeeping, while keeping our brand sharp across uniforms, signage, social media, and marketing collateral.

Key Responsibilities

Responding quickly to client enquiries (phone, email, web leads).

Qualifying leads and booking estimate appointments (ensuring both decision-makers are present).

Overseeing the GM's calendar and inbox.

Keeping our CRM and project files up to date.

Setting up project Slack channels with standard templates for each new job.

Preparing invoices, reconciling expenses, and setting up payments for approval.- Supporting the Project Manager with smooth project handovers.

Preparing daily/weekly metrics reports (leads, estimates, pipeline, AR/AP, cash snapshot) for the GM.

Coordinating professional photography/videography for premium projects.

Maintaining the "Sol Shine Lookbook" of project photos and case studies.

Sending each client a thoughtful thank-you gift at project completion.

Providing occasional personal admin support to free up the GM's time.

Light weekend responsiveness — checking in on leads and enquiries (flexible, not full shifts).

Attending one half-day on-site per week to:

Valid Australian driver's licence and reliable transport required for weekly site visits.

Film one-off client videos with the GM and coordinate content creation.

Join in-person team/admin meetings.

Review uniforms, signage, and marketing materials for brand consistency.

About You

We're looking for someone who is:

Client-focused — confident on the phone and able to build rapport with homeowners.

Organised & proactive — keeps everything running without needing hand-holding.

Financially savvy — comfortable with bookkeeping basics and payment processing.

Brand-conscious — cares about presentation, design, and consistency across marketing materials.

Flexible & trustworthy — willing to support across business and light personal admin when needed.

Experience We're Looking For:

2–3+ years in office management, client services, or admin management.

Proven client-facing experience (comfortable managing homeowner enquiries).

Strong background in bookkeeping/finance admin (Xero/QuickBooks, reconciling accounts).

Exposure to marketing support — social media, coordinating suppliers, or managing branding collateral.

Bonus: experience in trades, building, or property services.

Australian work rights (Australian citizen, permanent resident, or valid work visa)

What We Offer:

$75k–$85k + super + performance incentives (OTE ~$85k–$95k).

Bonus structure for qualified appointments booked.

Primarily work-from-home with one half-day on-site per week for alignment, meetings, and content creation.

Flexible hours (core availability Mon–Fri, light weekend check-ins).

Be part of a tight-knit small team where your work has direct impact and visibility.

Opportunity to grow with a fast-scaling, high-performing business.

How to Apply

Click Apply with your CV and a short cover letter telling us:

1. Your experience with client-facing admin or office management.

2. Your comfort level with bookkeeping/payment prep.

3. Why you'd be a great fit for a growing premium residential services company.

First step (required): Please include a short 30–60 second video introducing yourself and telling us why you're interested in this role. A simple phone video is perfect — we just want to see how you communicate.

Next steps (for shortlisted applicants):- A short role-play client enquiry call.- A small organisation task (entering a lead + drafting a follow-up). This ensures we find the right person who can confidently support our clients and represent the Sol Shine brand.