About Aunty Grace

Aunty Grace is on a mission to disrupt and improve the Home Care industry, and we’re looking for motivated and passionate people to help get us there.

We’re on the hunt for people who are driven to create positive change, eager to learn and grow with a values-led company. There’s no hierarchy, no politics, just a group of people coming together to achieve great outcomes for our clients and have fun doing it.

Aunty Grace provides exceptional, seamless care, with a focus on innovation.

We empower people to connect, manage and deliver the right support and services. Our aim is to maximise the health, independence and lifestyle of our clients. If you want to spend more time focusing on people and less time on paperwork, Aunty Grace is the place for you.

Our office is centrally located in Collins St, close to great coffee, convenient lunch spots, and nice walks to break up your day. We also have flexible work arrangements.

The Role

The Client Services Coordinator is a vital role within Aunty Grace, responsible for delivering an exceptional client experience through a combination of service coordination, relationship management, and proactive customer care. Acting in both customer service and scheduling, this role serves as a key point of contact for clients and their representatives, ensuring services are delivered effectively, efficiently, and in alignment with each client’s needs and preferences.

The role requires high-level communication skills, scheduling and procurement coordination, and the ability to manage service quality, worker engagement, and client satisfaction in a fast-paced environment.

Skills & Qualifications

Required:

· Demonstrated experience in customer service, scheduling, or procurement roles, ideally in aged care, health, or a related sector

· A person-centered approach to service and care delivery

· Strong ability to manage client relationships and expectations with outstanding customer service

· Demonstrated professionalism in communication with clients, families, colleagues, suppliers, and other stakeholders

· Ability to prioritise, problem-solve, and manage urgent or high-volume tasks efficiently

· Capacity to work collaboratively in an educated, respectful, and inclusive team environment

· Commitment to continuous improvement and contribution to a culture of service excellence

· Understanding of the aged care system appropriate to the role, including Home Care Packages, Support At Home, Aged Care Quality Standards, and the Aged Care Act

· Adherence to Aunty Grace’s values, Code of Conduct, policies, and best-practice care standards

· Willingness to participate in ongoing training, feedback, and performance improvement

· High attention to detail, problem-solving skills, and ability to prioritise tasks

· Ability to document and communicate client needs clearly to stakeholders

· Flexibility and adaptability in a changing environment, embracing continuous improvement

· A National Criminal History/Police Check (within 3 years) with no disclosable outcomes or convictions

Desirable:

· Experience in community-based aged care or health-related fields

· Background in customer feedback and complaint resolution

· Experience in fast-paced scheduling environment

Why Work With Us?

At Aunty Grace we understand that providing great care is all about connecting with people. You will be part of a new and better way of doing things, collaborate with a passionate team, and contribute to a culture that is all about constantly improving and adding value to our clients.

In this role you will have the added benefit of:

competitive salary

flexible work arrangements

realistic workload with a focus on client experience and outcomes

great career progression opportunities

the chance to work with people who want to help you learn and grow

If you want to apply for this role or just learn more about Aunty Grace, apply or email us now:

[email protected]

Don't forget to include your CV and a little bit about yourself