Accounts and Office Administration Manager

Location: Brisbane Airport, QLD
Employment Type: Full-Time
Company: Airtrain

$95,000 per year (incl Super) + bonus

About Us
Airtrain is Brisbane’s Airport rail service, connecting travellers between Brisbane Airport the CBD and Gold Coast. We’re proud to deliver a safe, reliable, and customer-focused service that supports both locals and visitors. Our team is passionate about excellent service delivery, efficiency, and innovation.

About the Role
We are seeking an experienced Accounts and Office Administration Manager to oversee Airtrain’s administrative accounts, reservations, and office operations. Reporting directly to the Chief Executive Officer, this role works closely with the Chief Financial Officer and Marketing Manager to ensure smooth day-to-day business management and effective coordination with IT and service providers. This is an exciting opportunity for a detail-oriented professional who thrives in a dynamic environment and enjoys combining financial, administrative, and operational responsibilities.

Key Responsibilities
Financial Management

Oversee accounts payable, receivable, supplier invoicing, payroll, superannuation, and staff leave.

Perform reconciliations, journal entries, accruals, and general ledger processing.

Manage cash reconciliations and support the CFO with cash flow forecasting and audit preparation.

Analyse business and product performance as required.

Business Administration & Reservations

Manage Airtrain’s reservation system and e-ticketing operations, ensuring accurate fare setup and system efficiency.

Oversee customer refunds, ticket changes, enquiries and distribution network financial arrangements.

Coordinate IT providers and maintain Airtrain’s hardware and software systems.

Office Administration

Manage day-to-day office operations and respond to customer and website enquiries.

Provide administrative support across all business areas.

Support marketing initiatives, promotions, and travel industry engagement.

About You
To be successful in this role, you’ll bring:

Proven experience in accounting, finance, or office administration roles.

Proficiency with Microsoft Word, Excel, and Outlook.

Experience with MYOB or similar accounting software.

Strong organisational, communication and customer service skills.

A proactive, hands-on approach and the ability to work both independently and collaboratively.

Experience managing a ticketing and reservations system preferred.

Why Join Airtrain?

A supportive and professional work environment.

Opportunities for ongoing training and development.

A role where you can make a real impact on business operations.

Convenient office location at Brisbane Airport.