About the Role
Zure is Australia’s fastest-growing online renovation retailer — transforming everyday homes into affordable luxury. We’re looking for a passionate and organised Customer Experience & Sales Executive to be the key point of contact for our customers and trade partners. You’ll manage inbound enquiries, follow up with trade clients, handle after-sales issues, and help grow customer satisfaction while meeting monthly sales KPIs.

This role is ideal for someone who enjoys connecting with people, takes pride in problem-solving, and thrives in a fast-paced environment.

Key Responsibilities

Handle all inbound sales enquiries (phone, email, online and showroom visits).

Build and maintain strong relationships with trade and high value customers — follow up on quotes and potential orders.

Manage after-sales service, liaising with suppliers and logistics teams to resolve customer issues.

Achieve and exceed monthly sales and service KPIs.

Create and maintain a comprehensive customer service FAQ database.

Follow up with customers post-renovation to collect images, videos, and testimonials for marketing.

Provide feedback to management on customer insights and opportunities for improvement.

About You

Strong communication and relationship-building skills.

Previous experience in the bathroom, renovation, or building industry is highly valued.

Proven experience in sales, customer service, or account management (preferably in retail, interiors, or e-commerce).

Highly organised with strong attention to detail.

Confident using ticketing, CRM systems and online communication tools.

A proactive problem-solver who can manage multiple tasks at once.

A genuine interest in interior design, renovation, or home improvement.

What We Offer

A full-time role in a friendly, driven team with clear growth pathways.

Convenient location just 200 m from North Ryde Metro Station.

A supportive environment with opportunities for career advancement.

Hands-on experience in Australia’s leading home renovation brand, with exposure to marketing and e-commerce operations.