Customer Service Executive – Client Experience & Feedback

Waterloo, NSW
Full-time | National Company | Growth & Support

Join one of Australia’s leading chauffeured transport companies as we continue to expand nationally. Based in our newly fitted-out Waterloo office, this role is ideal for a confident communicator who thrives in a client-focused environment and takes pride in delivering exceptional service outcomes.

As a Customer Service Executive, you’ll be part of a high-performing team that manages client bookings and provides outstanding support across multiple channels. You’ll also handle customer feedback - investigating, responding, and identifying service improvement opportunities to help us continually enhance our client experience.

What You’ll Do

Support clients with their booking enquiries and make reservations accurately and efficiently

Respond to customer, client, and partner enquiries via phone, chat, and email

Manage and resolve customer feedback with empathy, professionalism, and accuracy

Collaborate with Service Delivery to identify and address service issues or trends

Maintain detailed records and follow through to ensure client satisfaction

Contribute ideas to improve processes and enhance the overall customer experience

What You’ll Bring

3+ years’ experience in a customer service or client-facing role

Strong written and verbal communication skills

Confidence handling escalations and feedback

Excellent attention to detail and time management

A positive, team-focused attitude with a drive for continuous improvement

What You’ll Love

A supportive, values-driven team culture

Training and ongoing professional development

Newly refurbished office in Waterloo with national company exposure

Opportunity to make a real impact in client experience excellence

Classification: Clerks – Private Sector Award 2020, Level 3 $30.00/hr
Hours: 38-hour rotating roster (24/7 operation)