Customer Service Sales Specialist
Full-Time | On-Site | Matraville, NSW

Company Description
Keim Australia, based in Matraville, NSW, specialises in natural, water-borne liquid silicate paints that offer a long-lasting, environmentally friendly finish. Our paints promote healthier indoor environments with high vapour permeability and exceptional longevity—some of our products have been proven to last over 100 years.

Role Description
We are seeking a motivated and professional Sales Assistant to join our team. In this full-time, on-site role, you will be the first point of contact for our customers, ensuring outstanding service while driving sales. You will handle incoming calls, emails, walk-in customers, and outbound sales activities to maximise customer satisfaction and contribute to overall business growth.

Key Responsibilities:

Customer Engagement: Provide excellent service to walk-in customers, answering inquiries and assisting with product selection to drive sales.

Sales Support: Respond to inbound calls and emails, addressing customer concerns and identifying sales opportunities.

Outbound Sales: Conduct follow-up calls to ensure customer satisfaction and promote additional products.

CRM Management: Use CRM software to track interactions, manage leads, and maintain accurate customer and sales records.

Problem-Solving: Identify customer issues and offer effective solutions while maintaining a professional, positive attitude.

Team Collaboration: Work with the team to ensure a seamless customer experience and contribute to continuous improvement efforts.

Qualifications:

Sales Experience: Proven experience in sales or customer service, with a strong focus on achieving targets and customer satisfaction.

CRM Proficiency: Experience using CRM systems to manage customer relationships effectively.

Communication Skills: Excellent verbal and written communication skills to convey information clearly and build rapport.

Interpersonal Skills: Strong ability to foster positive relationships with customers and team members.

Attention to Detail: High level of organisation and detail orientation in customer interactions.

Team Player: Ability to collaborate within a team-oriented environment.

Industry Knowledge: Experience in the paint or construction industry is an advantage, but not required.

Education: High school diploma required; Bachelor’s degree preferred.

Why Join Us?
At Keim Australia, you’ll be part of a dynamic team dedicated to sustainability and quality. We offer a supportive environment where your contributions are valued, with opportunities for professional growth.