About the Role

We’re hiring a Client Success Manager who can build deep relationships, drive adoption, and make sure every PropertyStack customer thrives.

In this role, you’ll partner directly with property managers using our AI-powered platform to transform how they run their businesses. You’ll guide clients through onboarding, drive product adoption, prevent churn before it happens, and uncover growth opportunities that expand their accounts and impact.

This isn’t a back-office role — it’s frontline, strategic, and fast-paced. You’ll work hand-in-hand with our founders and success team to make sure every client who joins PropertyStack not only stays — but scales.

If you love technology, strategy, and building real relationships that drive measurable results, this is your seat at the table.

IMPORTANT NOTE: This role is for February start. We are starting the application process early

Why Join PropertyStack

PropertyStack is a VC-backed AI startup transforming how property managers operate. Our software eliminates admin work, automates communication, and gives business owners their time back. We’re building the system that runs property management — not just another tool.

Joining now means joining early. You’ll work alongside high-performance operators who move fast, think deeply, and care about impact. You’ll have real autonomy, a direct line to leadership, and the opportunity to shape how success is defined inside a scaling SaaS company. If you want to grow fast, solve meaningful problems, and see your work directly affect customer growth — this is the place.

What Your Day-to-Day Looks Like

Lead client onboarding sessions, ensuring a smooth and confident start.

Monitor adoption and proactively engage clients to deepen software usage.

Run monthly and quarterly success reviews to identify underutilized features and expansion opportunities.

Partner with Product and Support to translate client feedback into actionable improvements.

Track and report key client metrics — retention, engagement, and LTV.

Upsell new modules and services by identifying clear ROI opportunities for clients.

Collaborate with marketing and onboarding to refine playbooks and automation strategies.

What Your Growth Looks Like

You’ll grow as the company grows. PropertyStack is scaling fast, which means the people who execute get opportunities to lead. Within 12–18 months, you’ll have the chance to build and mentor a team, own regional client portfolios, and shape the future of our customer success framework.

We invest heavily in learning and performance. You’ll get exposure to senior leadership, cross-functional projects, and the kind of decision-making that accelerates real career growth. You’ll learn how to manage portfolios like a founder — thinking in outcomes, not tasks.

Tools You’ll Use

PropertyStack Platform – full access to all product modules (training provided).

HubSpot CRM – client management, health scoring, and automation.

Intercom & Slack – communication, support, and internal collaboration.

Google Workspace – reporting, documentation, and client dashboards.

Posthog or similar analytics tools – usage and adoption tracking.

What You’ll Bring

3+ years in Client Success, Account Management, or Customer Success (SaaS or agency).

Proven track record of improving client retention and driving adoption.

Excellent communication and relationship-building skills.

Analytical mindset — you can read data and act on it.

High accountability, proactive problem-solving, and calm under pressure.

A mindset of ownership — you don’t wait for direction, you create it.

How to Apply

Please submit your CV and a short video answering the following questions:

Send video to: [email protected]

What’s your current position and role?

Why are you looking for a change?

What stood out about this role that made you apply?

Name something you’ve truly excelled in — at work, sport, music, school or similar

Where will you be going on your next holiday, and why?