HeartBeat Digital Marketing is a fast-growing Australian agency working with ambitious businesses across healthcare, mining, construction, and professional services to deliver measurable, meaningful growth.

We believe great marketing starts with great relationships - and that’s where you come in.

We’re searching for an exceptional Customer Success Manager who lives and breathes client success, loves building long-term partnerships, and thrives on seeing campaigns turn into real-world results. You’ll be the trusted guide for a portfolio of clients, ensuring they feel supported, informed, and excited about the work we do together.

What You’ll Be Doing

Lead the day-to-day relationship for your client portfolio, becoming their go-to partner for strategy, support, and success.

Collaborate with our SEO, content, and advertising teams to ensure campaigns are delivered on time and to a high standard.

Run monthly client review sessions, sharing insights, results, and recommendations that build confidence and momentum.

Spot opportunities for improvement across client accounts, ensuring campaigns continue to evolve and perform.

Support onboarding and ensure every new client’s start with HeartBeat feels effortless and exciting.

You’ll report to the Chief Operating Officer and collaborate with our Account Manager and Digital Strategist to deliver exceptional service and measurable results.

About You

You’ve got 5+ years’ experience in client management, customer success, or account leadership, ideally within an agency or fast-paced digital environment.

You’re a natural communicator who builds trust quickly and can turn complex digital results into simple, valuable insights.

You understand the mechanics of digital marketing - SEO, Google Analytics, Meta Ads, campaign reporting - and can confidently discuss strategy and performance.

You’re proactive, detail-driven, and commercially astute, able to anticipate needs before they become problems.

Experience with ClickUp, Go High Level (GHL), or similar project and CRM systems is a bonus.

Above all, you’re calm, kind, and capable - the type of person clients love working with and teams love collaborating with.

Why You’ll Love Working Here

Remote-first flexibility — work from anywhere in Australia (occasional Melbourne collaboration days for locals).

Purpose-driven clients — our work genuinely helps businesses that make a difference.

Supportive, transparent culture — we believe in honest communication, personal growth, and celebrating wins.

Room to grow — be part of a team that’s scaling fast, where your ideas matter and your impact is visible.

If you’re a relationship-builder with a strategic mind, a calm head, and a genuine passion for client success, we’d love to hear from you.

Apply now and help shape the next chapter of HeartBeat Digital Marketing.