Location: Rochedale Gardens Retirement Living - Rochedale South (on-site)

Opportunity: Permanent Full-Time

Reports to: Regional Operations Manager

The Opportunity

Home to 110 villas, Rochedale Gardens Retirement Living is a welcoming community set on well-maintained grounds and gardens. As Community Manager, you will oversee the day-to-day operations and lead a small team to foster a positive, welcoming, and harmonious environment for residents. You will drive impeccable customer service, manage financial performance, ensure compliance, and oversee people and facilities management. This all-round operations role is ideal if you have experience in Retirement, Hotel, Tourism, Hospitality, or Operations Management. Bring your passion to life and make the switch to retirement living!

Your Impact:

• Take ownership and lead all daily operations of village services, including compliance, safety & security, daily hospitality services, people leadership, facilities management and resident culture.
• Foster a culture of resident satisfaction by open communication, professionalism, and positivity across the community.
• Oversee and implement community finance budgets by working with internal finance partners and delivering presentations to residents.
• Have a strong eye for maintenance issues by ensuring you are working with your maintenance team and the Aveo Facilities team to improve community facilities.
• Build stakeholder relationships and work cohesively with the on-site care and sales teams, ensuring teams are aligned on changes occurring within the community.
• Display a strong sense of people leadership, including recruitment, rostering, performance management and development of your team.
• Liaise with a wide range of internal and external teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and People & Risk.
• Enable residents to maintain their optimum degree of independence and build inter-personal relations with residents and family members.

Why Aveo?

• Permanent full-time position with the opportunity to lead a team of ~10 team members
• Laptop, phone and onboarding training provided
• Paid Parental Leave and Purchased Annual Leave options
• Two (2) additional 'All About Me' leave days per calendar year
• Annual salary reviews and annual bonus incentive scheme
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Opportunities for further career progression in a growing industry

What you'll bring:

• Prior experience in a front-line operations management role (e.g. Retirement, Hospitality, Hotel or Operations Manager roles or similar)
• Strong people and stakeholder skills with a passion for leading teams, bringing people together and working with a wide range of stakeholders
• A passion for building on resident engagement, KPI improvement and change management
• Experience in P&L budgets, financial performance and confident in presenting to groups of residents
• Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint). Familiarity with Safety, CRM, Rostering or Finance systems is highly regarded.
• Current Police Check certificate (required, but we can complete it for you!)
• Two (2) COVID-19 vaccinations (required)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.