Location: Robertson Park Retirement Village - Braddock Street, Robertson, QLD (on-site)

Opportunity: Permanent Full-Time

Reports to: Regional Operations Manager

The Opportunity

Robertson Park Retirement Village is a modern and welcoming retirement village, home to 80+ independent living units spread across a mix of low-set and multi-storey buildings. As the Community Manager (Village Manager), you will oversee the day-to-day operations and lead a small team to foster a positive, welcoming, and harmonious environment for residents. You will drive impeccable customer service, manage financial performance, ensure compliance, and oversee people and facilities management.

This all-round operations role is ideal if you have experience in Retirement, Hotel, Tourism, Hospitality, or Operations Management. Bring your passion to life and make the switch to retirement living!

Your Impact:

• Take ownership and lead all daily operations of village services, including compliance, safety & security, daily hospitality services, people leadership, facilities management and resident culture.
• Foster a culture of resident satisfaction by open communication, professionalism, and positivity across the community.
• Oversee and implement community finance budgets by working with internal finance partners and delivering presentations to residents.
• Have a strong eye for maintenance issues by ensuring you are working with your maintenance team and the Aveo Facilities team to improve community facilities.
• Display a strong sense of people leadership including recruitment, onboarding, rostering, performance management and development of your Assistant Manager into the next Community Manager!
• Liaise with a wide range of internal and external teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and People & Risk.
• Enable residents to maintain their optimum degree of independence and build inter-personal relations with residents and family members.

Why Aveo?

• Permanent full-time position with the opportunity to lead a small team of three
• Laptop, phone and onboarding training provided
• Paid Parental Leave and Purchased Annual Leave options
• Two (2) additional 'All About Me' leave days per calendar year
• Annual salary reviews and annual bonus incentive scheme
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Opportunities for further career progression (e.g develop into a Regional Operations Manager role, or more!)

What you'll bring:

• Prior experience in a front-line operations management role (e.g. Retirement, Hospitality, Hotel or Operations Manager roles or similar)
• Strong people and stakeholder skills with a passion for leading teams, bringing people together and working with a wide range of stakeholders
• A passion for building on resident engagement and KPI improvement
• Experience in P&L budgets, financial performance and confident in presenting to groups of residents
• Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint). Familiarity with Safety, CRM, Rostering or Finance systems is highly regarded, but not essential.
• Current Police Check certificate (required, but we can complete it for you!)
• Two (2) COVID-19 vaccinations (required)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.