ABOUT GLOBAL PAYMENTS

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.

Summary of this role

Working closely with Agile delivery teams, the Business Analyst will partner with Product Managers, Technical Leads and Stakeholders to understand business needs and translate them into actionable solutions. This role bridges the gap between customer requirements and technical delivery, helping teams make informed decisions through clear analysis, structured requirements, and continuous discovery.

What part will you play?

Gather, document, and prioritize business requirements, ensuring alignment with strategic goals

Map and analyze existing business processes, workflows, and system interactions to identify gaps, risks, dependencies, and improvement opportunities.

Contribute to solution design, supporting across discovery, design, build, test, and delivery phases.

Create comprehensive documentation including process diagrams, data flows, system interactions, user stories, acceptance criteria, use cases, and business rules.

Support backlog planning and refinement activities, translating business requirements into epics, features, and user stories.

Work closely with teams to develop visuals such as diagrams, wireframes, system/data flow diagrams that clarify requirements.

Work with delivery teams to plan, prioritize and coordinate work, ensuring successful implementation of requirements and process improvements.

Facilitate workshops, meetings, and working sessions to capture user needs, business objectives, and system capabilities and ensure ongoing alignment throughout the project lifecycle.

Contribute to refining business analysis practices, tools, and processes.

What are we looking for in this role?

Minimum Qualifications

Education:

Bachelor’s degree or equivalent in Technology or Business Information Systems.

Experience:

3+ years as a BA or similar role in payments or fintech, with hands-on experience supporting API-Driven products and integrations.

Experience with merchant and partner integrations, with a good grasp on how APIs connect systems.

Experience in requirements gathering, process mapping, gap analysis, and translating requirements into user stories and documentation.

Experience working within Agile delivery teams and familiarity with tools such as Jira, AzureDevOps and Confluence

Skills:

Ability to communicate effectively with technical and non-technical stakeholders to gather requirements and explain complex concepts.

Proactive problem solver with an interest in understanding and resolving complex issues

Team-oriented with a collaborative approach to working with stakeholders and teams

Strong attention to detail, especially in process analysis and documentation

Good critical thinking, problem-solving, and decision-making abilities to analyze complex data and identify solutions.