Customer Service Team Leader - Banking

Customer Service Team Leader - Banking
Location: Sydney, NSW Salary: $90,000 - $120,000 (depending on experience)
Lead with empathy. Drive excellence. Shape customer experiences. Join a leading banking and financial services organisation as a Customer Service Team Leader in our Collections, Hardship & Recovery team. This is your chance to guide a dedicated contact centre team, ensuring every customer interaction reflects care, compliance, and professionalism.

What You'll Do

• Lead and inspire a team of customer service specialists handling collections and hardship cases.
• Champion a customer-first culture that prioritises empathy and regulatory compliance.
• Coach and develop team members to deliver outstanding service and meet performance targets.
• Work closely with senior leaders to implement strategies that balance customer care with business goals.
• Ensure adherence to banking regulations and uphold the highest standards of integrity.

What We're Looking For

• Proven leadership experience in a banking or financial services contact centre.
• Strong understanding of collections, hardship, and recovery processes.
• Exceptional communication and people management skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Passion for developing talent and creating a culture of success.

Why Join Us?

• Competitive salary package: $90k-$120k based on experience.
• Collaborative, inclusive team environment.
• Opportunities for career growth and professional development.
• Make a meaningful impact by helping customers through challenging times.

Ready to lead with empathy and excellence in banking? Apply today and join a team that truly cares.