Customer Service Supervisor
Enterprise Rent-a-Car
Posted 3 days ago
Redspot Car Rentals is an Australian owned and operated company of 30+ years which provides vehicle rental services to various sectors- including local business, government and tourism. Our commitment to quality, excellent customer service and value for money sets us apart in the competitive Australian market. Our 250 amazing, friendly and knowledgeable team members endeavour to help support this commitment at all 30 locations across Australia.
ABOUT THE ROLE
As Customer Service Supervisor you will contribute to leading the customer service and sales of your location. You will manage the activities of the Rental Services Officers in your team and provide assistance to the Branch Manager. You will take pride in contributing to your branch and promote warm and welcoming customer service. Your responsibilities include:
Supervise the activities of the customer service team
Demonstrate best practice, motivate and develop team members to succeed
Assist to ensure targets are met and exceeded
Customer service at the car rental counter
Handle customer bookings, phone and email inquiries
Cross-sell products and services
Check rental contract completion by rental staff and provide feedback
ABOUT YOU
Our ideal candidate will be flexible and enthusiastic with a positive and professional attitude and will be able to demonstrate, or quickly develop, the following skills and attributes:
Leadership qualities
Delegation and influence
Strong business communication – written and verbal
Outstanding customer service
Ability to identify customer needs and make sales
Developed time management and organisational skills
Employee Benefits
Hourly Pay plus overtime and shift loadings
Earned wage access - on-demand access to wages before payday
Ongoing training and development - utilise our global network’s wealth of knowledge
Incentive scheme for sales achievements & excellent customer service results
Employee and “family & friends” discounts on car rental globally
Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more
Various avenues of assistance available to help you achieve your career goals via external training programs and professional development courses
You must have a valid Driver's Licence. Short-listed applicants will need to provide a recent Traffic History Report prior to offers of employment.
About Enterprise Rent-a-Car
At Enterprise Rent-A-Car our guiding principles, and humble beginning, revolve around personal honesty and integrity. We believe in strengthening our communities, serving our customers as if they were our family, and rewarding hard work. These things are as true today as they were when we were founded. Enterprise Holdings is the world's largest car rental company with a global network that spans across more than 90 countries with more than 1.9 million vehicles - taking our customers wherever they need to go. Enterprise Rent-a-Car is a member of the Australian Finance Industry Association (AFIA) – Fleet & Rental Division so that our customers can be assured that they can expect the highest level of professionalism and integrity when using our services.
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