Join Our Guest Services Team at Coral Tree Inn – Cairns

Coral Tree Inn is seeking an energetic, outgoing, and committed Guest Services Agent to join our fabulous, fun-loving team.

This is a Part-Time position on a 7-day rotating roster, covering AM shifts (6:30am–2:00pm) and PM shifts (1:30pm–9:00pm), including weekends and public holidays depending on operational needs.

🌿 About the Role

As our Guest Services Agent, you’ll be the first friendly face our guests see. You’ll ensure the smooth running of your shift and take charge of tasks including (but not limited to):

Delivering exceptional guest service, including check-in and check-out

Processing reservations, cancellations, and no-shows—including group bookings

Managing the front desk independently during PM shifts

Handling general office tasks (emails, phone calls, correspondence)

Responding to and resolving guest issues

Monitoring OTA channels and responding to guest reviews

Reporting and cross-checking with the Operations Manager

Managing payments, credit handling, and billing

Providing tour information and making bookings

Allocating rooms efficiently

Assisting with housekeeping or restaurant operations when needed

🌟 What We’re Looking For

We’d love to hear from you if you have:

A strong customer focus and genuine passion for hospitality

A warm, well-presented, and professional manner

The ability to thrive under pressure

Excellent communication and interpersonal skills

At least 1 year of hotel front office experience

Fantastic time management and multitasking abilities

High attention to detail

Full availability across a rotating 7-day roster (AM & PM)

RoomMaster and Siteminder knowledge (preferred but not required)

A current Food Handling certificate or willingness to obtain one

If you’re ready to join a positive and dynamic team, Coral Tree Inn could be your next opportunity. We provide full training and a supportive workplace that values every team member.

Only shortlisted applicants will be contacted.