About the role

Join the dynamic team at Maleny Hotel as a casual Administration Officer. In this role, you will play a vital part in supporting the smooth running of our hotel located in the beautiful Sunshine Coast hinterland of Maleny, Queensland. As a key member of our hospitality team, you will be responsible for a variety of administrative duties that contribute to delivering an exceptional guest experience.

What you'll be doing

Handling guest reservations and enquiries via phone, email and in-person

Assisting with check-in and check-out processes

Maintaining and updating guest records and hotel databases

Providing general administrative support to the hotel management team

Liaising with other hotel departments to ensure seamless operations

Upholding high standards of customer service at all times

What we're looking for

Previous experience in a similar administrative or customer service role, ideally within the hospitality industry

Strong communication and interpersonal skills with the ability to engage with guests and colleagues in a friendly and professional manner

Excellent organisational skills and attention to detail

Proficient in using computer software such as Microsoft Office

A flexible and adaptable approach to work, with the ability to multitask and prioritise tasks

A passion for delivering exceptional customer service

The ability to work on a rotating weekend roster

What we offer

At Maleny Hotel, we pride ourselves on creating a positive and supportive work environment for our employees. In addition to a competitive hourly rate, we offer flexible work arrangements, discounts on food and beverages, and opportunities for career development.

About us

Maleny Hotel is a charming heritage listed hotel nestled in the heart of the Sunshine Coast hinterland. As part of the team, you will contribute to the success of our hotel and help us continue to deliver exceptional service to our valued customers.

Apply now to join our talented and dedicated team!