Located in Pakenham (an outer south-eastern suburb of Melbourne), Acuiti is a close-knit team, known for having genuine care for our clients and a passion for what we do.

A desire for shared success with our clients and our team is underpinned by an appetite to exceed expectations and constantly improve through learning and innovation.

About the role:

The role is hands on, with accountability for managing and promoting quality services and outcomes in an efficient & timely manner to a diverse client base via administration functions provided both directly and through the support of the accounting team.

Focuses on inspiring administrative innovation, quality and efficiencies to ensure clients are serviced to the highest standards.

Requires leveraging prior experience and qualifications in the execution of the administrative functions of a professional firm.

Needs an inspired and dedicated administration professional to take a leading role in the improvement, growth and success of the team through application of exceptional administrative talent.

Duties will include those usually expected of an Office Administrator relevant to an Accounting Practice, including but not limited to:

Client liaising & onboarding

CRM management

Corporate & taxation obligation management and lodgement processing

Document management

Workflow coordination and management

Management of client engagements

Invoicing & debtor management

Systems management

Team coordination, onboarding and training

Systems documentation

Liaising with the ATO, other statutory bodies, and financial institutions

Relief reception duties

To be successful in the role you will need to:

Have an impeccable work ethic,

Have demonstrated experience and aptitude in administration within a professional practice (preferably an accounting firm),

Demonstrate a high degree of written and verbal English skills,

Possess a demonstratable aptitude towards CRM, workflow and administration systems, process and software,

Have a background in cloud-based professional practice,

Be able to work autonomously at a highly productive and efficient level (demonstrating excellent workflow planning, prioritisation, and time management skills),

Demonstrate a passion for knowledge and personal growth,

Be able to work with, and support a motivated and driven team,

Hold yourself to the highest professional standards of ethics and integrity.

Essential criteria:

4+ years Professional Practice administration experience

Formal qualifications in business administration (or interchangeable discipline)

Outstanding communication skills

A desire to build strong relationships with team and clients

Strong analytical and problem-solving skills

Reliability & attention to detail (pride & care)

Organised and disciplined work ethic

Leadership skills and attitudes

Proficiency in Microsoft (Outlook, Word & Excel)

Proficiency in Xero Practice Manager

Experience with Xero, CAS360, Ignition & ATOMate

Experience with CRM and document management systems

ASIC compliance experience

What we offer:

A caring, progressive, and energetic firm,

A friendly, supportive, and inclusive team,

Ongoing professional development opportunities and support,

Career development & growth opportunities aligned to organisation growth,

A rewarding remuneration structure (rewarding experience, dedication, and excellence),

Accessible location with easy parking options.