🚫 Not an entry-level role. Minimum 2 years’ migration or visa processing experience required.

📣 High school graduates or applicants without relevant experience will not be considered.

Are you passionate about helping people achieve their dreams?

Do you have outstanding organisational and communication skills?

Sirus Migration Education is expanding!

We are seeking a highly motivated and detail-oriented Case Manager to join our team at our head office in Brisbane CBD, Australia.

About the Role:

As a Case Manager, you will play a crucial role in the visa application process. You will be responsible for managing and coordinating the preparation and lodgement of visa applications. You will also be the primary point of contact for our clients, ensuring smooth communication and excellent client service throughout their journey.

Key Responsibilities:

Manage the collection, preparation, and submission of visa application documents

Communicate with clients professionally via phone and email

Track deadlines and ensure all documentation is submitted on time

Provide updates to clients and respond to any requests from the Department of Home Affairs

Maintain accurate records and case notes in our internal systems

Support our agents in delivering outstanding service

Skills and Experience Required:

Minimum 2 years experience in administration

Strong organisational and time-management skills

Excellent written and verbal communication skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Ability to handle a busy workload and work independently

Experience in customer service or administration roles is highly regarded

Knowledge of the migration process is an advantage (but not essential — training will be provided)

Bonus:

As we expand into the Asian region, proficiency in a second language such as Korean or Japanese is considered an advantage — but not essential. We value diversity and encourage all passionate candidates to apply.

About Sirus Migration Education:

Sirus Migration Education is a trusted name in migration and education services. Based in Brisbane, we proudly support clients across Australia and globally in achieving their dreams of studying, living, and working in Australia. Our registered migration agents and dedicated team are committed to professional, ethical, and personalised service.

Why Join Us?

🌟 Supportive and friendly team environment

🌟 Opportunities for growth and professional development

🌟 Work that truly makes a difference in people’s lives

Interested?

Apply today and become part of a team that’s making dreams come true every day!

Send your CV to [email protected] or call us (07) 3361 8177 / WhatsApp: +61 450 674 787