About us

My Solutions Plan Management is a nationally registered NDIS provider based on the Gold Coast, supporting participants across Australia. We’re passionate about helping people with disabilities get the most out of their NDIS funding, empowering them to live with confidence and independence.

We’re growing and are excited to welcome a new team member to our small, friendly and supportive team. This part-time role starts at 25 hours per week, Monday to Friday, and offers a flexible hybrid work-from-home arrangement.

Initial training will be delivered in person, followed by ongoing WFH arrangements, with occasional in-person meetings and team activities.

The role will commence as soon as possible following a successful offer.

Your day-to-day

Be the first point of contact for participant and provider enquiries, managing incoming and outgoing calls and emails

Process participant invoices accurately and in line with NDIS requirements and company procedures

Monitor participant budgets and assist with preparing regular reports and forecasts

Onboard new participants and ensure all required information is collected and recorded correctly

Liaise with the NDIA and service providers to resolve plan or invoice issues as needed

Escalate complex or high-risk matters to management as required

Maintain accurate and confidential records in the CRM system and other databases

Follow company procedures to ensure compliance with NDIS guidelines and quality standards

Support the team with general administration tasks

Work collaboratively within the team and meet required KPIs

Why you’ll love working with us

Flexible work-from-home arrangements

Supportive and friendly team that genuinely cares about what we do

Ongoing training and guidance to help you grow in your role

Occasional team days to connect and catch up in person

Meaningful work that makes a real difference for people with disabilities

About you

Experience in NDIS plan management, accounts, or administration is highly desirable

Strong computer literacy, particularly with Microsoft Excel and Outlook

High attention to detail and strong problem-solving ability

Excellent written and verbal communication skills

Friendly, professional, and empathetic communication style

Able to work both independently and collaboratively within a team

No essential qualifications are required for the right candidate, however relevant study or education is desirable

Before you start

Please note, prior to commencement, this position requires:

Approved NDIS Disability Worker Screening Check

Attainment of a Blue Card (WWCC)

Completion of NDIS Worker Orientation and Induction modules

Ready to apply?

If this opportunity sounds like the right career move for you, we look forward to receiving your application via Seek with a resume and cover letter. Only persons with current work rights in Australia should apply. No recruitment agencies, thank you.

For additional information on the role or any query you may have, please email [email protected].