City Star Lodge motel in Kangaroo Point, Brisbane has a Guest Services Agent position open for hire. Fantastic opportunity to gain experience in the Hospitality Industry, working with our team of Managers and Housekeepers.

Your roll will be ensuring guests are looked after at the highest standards and services. The Guest Services Agent is the main point of contact for all motel guests. You will work with other motel departments to ensure that the guests enjoy their experience staying with us.

Job Duties

Responsible for greeting guests upon arrival

Prepare documents and keys required for registration

Register arriving guests and assign rooms

Process guest departures, calculate charges and receive payments

Make, confirm, cancel and change reservations

Attend to telephone calls, emails and text messages

Provide information on motel facilities and services

Concierge services including recommending local activities, dining reservations and transport

Provide information about points of interest in the area

Follow emergency and safety procedures

Provide direction to guests requiring guidance and offer any further assistance, as required

Store and retrieve luggage

Be an ambassador of City Star Lodge and the Brisbane area

Attend to other related duties as assigned by the Operation Managers

Please Note

This position requires staying overnight at the motel to offer after-hours service 2 nights a week or as required to cover days off and annual leave of on-site managers. You will be remunerated with an overnight stay allowance.

Skills We're Looking For

Experience with RMS preferred

Strong communication and customer service skills

Good digital skills (e.g. computers and smartphones)

Strong data entry and typing skills with high attention to accuracy

Experience with cash handling and payment processing systems

Professional phone manner and attention to detail

Feel comfortable working in a fast-paced environment requiring multitasking

Ability to stay calm and problem-solve under pressure

A positive attitude and team spirit

How to Apply

If this sounds like you, we’d love to hear from you! Please send your resume and a short cover letter outlining your experience on Seek.