About the business and the role

Q1 Resort & Spa is Australia's tallest Residential Resort with 255 luxury 1,2,3 & 4 Bedroom Apartments & Penthouses under management. Q1 has an awarding winning Day Spa, 3 Pools, Spa, Steam & Sauna Rooms, world class Gym and Rooftop Observation Deck, Restaurant & Bar and located opposite one of the worlds best beaches!

Responsibilities

The role of our Resort Duty Manager is like no other, no two days are the same and some duties you will be responsible for include:

Lead our Front Office team and partner with your piers to grow, develop and innovate Q1 guest services

Manages day-to-day operations and ensure our quality of standards meet our discerning guests expectations

Own guest feedback. Settle disputes and where needed resolve grievances or conflicts by negotiating an outcomes that is acceptable to guest and property alike

Assist our GSA team with check-in, check-out and general front desk tasks

Manage Front Office reports & past guest social media content

Be our face of the Q1 Management Team, lead by example, anticipating our guests needs

Actively work with other departments daily

Monitor and support training and guidance to our Front Office team

Assist in all areas of the Resort daily to eliminate potential issues and ultimately deliver a great experience to our resort guests

Skills

Ideally you will come to us with:

Demonstrated experience in guest service and guest feedback management

Knowledge of CMS or similar property management systems (PMS) is preferred

Minimal 2 years of Hotel or Resort front office exposure

Solid computer skills including Microsoft Office & Excel and cashiering/shift reconciliation skill set

Strong analytical and problem solving skills

High levels of eye of detail & attention to detail

A passion for genuine 'above & beyond' experience delivery to our resort guests

Effective communicator to all levels and departments

Available to work varied shifts including early morning & late evening. You will be required to work weekends and Public Holidays on a fair roster basis

Job benefits

Promotional opportunities with 6 Resorts now & expanding. Free & secure onsite parking. Uniforms supplied. Employee property training/payroll extranet and a separate well-being/health extranet. Hands-on senior management that offer 100% support 24/7