Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

We have an exciting Full Time opportunity available for an experienced Guest Service Agent / Front Office Receptionist to join our team.

The Role

The key responsibilities include:

Greeting all guests in a friendly, genuine and professional manner

Check-in and check-out of guests

Handling telephone and email enquiries and converting these to reservations

Assisting in-house guests

Finalising guest accounts

Potential applicants must be available for a variety of shifts including mornings, evenings, weekends and Public Holidays.

The Ideal Candidate

The successful applicant will be required to demonstrate:

A passion for providing friendly personalised service

Reliable and able to work a flexible roster

The ability to work independently, unsupervised and within a close knit team

High attention to detail

Personable and bright face to face and phone manner,

Excellent communication, interpersonal and time management skills,

Previous experience with Windows systems and Front Office reservation programs RMS (this would be advantageous),

Previous experience with Front Office, Customer Service and/or Hospitality and Tourism qualifications will be highly regarded.

The Opportunity

In return for your skills, expertise and dedication, you will be provided with a competitive industry hourly rate, free on-site car parking, uniforms and discounts for accommodation.