DUTY MANAGER - (Full-Time)

About the role
An exciting full-time opportunity exists for a Duty Manager to take charge of the day-to-day operations at the vibrant West Pennant Hills Sports Club. In this hands-on leadership role, you will oversee a passionate team of hospitality professionals, manage the Club’s café operations, and deliver an exceptional experience for our valued members and guests.

This role requires availability across Friday to Tuesday each week.

What you'll be doing

Manage daily operations of the Club, ensuring a seamless member and guest experience

Oversee café operations, including stock management, inventory control, and food safety compliance

Ensure adherence to all Club policies, procedures, and legislative requirements

Provide exceptional customer service, proactively resolving guest issues and concerns

Lead, train, and motivate staff to consistently deliver high standards of service, presentation, and cleanliness

Monitor financial performance, including cash handling, daily reconciliations, and inventory management

Plan and assist in the execution of Club events, promotions, and operational initiatives

Monitor and report on key operational and financial performance indicators to support business growth

Champion a culture of continuous improvement and operational excellence

What we're looking for

Minimum 2 years' experience in a similar Duty Manager or senior hospitality management role

Strong leadership and team management skills, with the ability to motivate and inspire

Demonstrated experience in café operations, food stock management, and food safety practices

Current NSW Food Safety Supervisor Certificate (FSS Certificate)

Current Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) certifications

Excellent customer service skills and the ability to professionally resolve issues

Sound financial management and inventory control experience

Solid understanding of hospitality industry regulations and compliance requirements

Strong communication, interpersonal, and problem-solving skills

Flexibility to work across Friday, Saturday, Sunday, Monday, and Tuesday

What we offer

Competitive salary and benefits package

Opportunities for career progression and professional development

Comprehensive training and ongoing support

A focus on work-life balance through flexible work arrangements

A friendly, collaborative, and inclusive team culture

About us
West Pennant Hills Sports Club is a vibrant, community-focused hub offering a wide range of sports, recreation, and social activities. With a strong commitment to supporting grassroots sport, recreation, and community activities, we provide high-quality facilities and local opportunities that help strengthen and connect our community. We are proud to provide a supportive, engaging work environment where our people can thrive.

If you're ready to take the next step in your hospitality career and join a leading Club in the heart of West Pennant Hills, we'd love to hear from you. Apply now to be considered for this exciting opportunity.