Key Duties and Responsibilities

· Organise and oversee the purchase, registration, and maintenance of fleet, demo, used, new and service vehicles.

· Coordinate the arrival, inspection, and delivery of vehicles from port to customer handover, ensuring readiness and compliance.

· Liaise with clients to determine vehicle requirements, provide advice on hire/purchase options, and resolve complaints professionally.

· Plan and implement transportation and delivery schedules for vehicles, ensuring timely and efficient handovers.

· Ensure vehicles are stored and transported under conditions that maintain quality, safety, and compliance with manufacturer and regulatory standards.

· Manage external service providers for detailing, tinting, accessory fitting, and additional vehicle work.

· Maintain operational records, prepare reports, and ensure compliance with Occupational Health & Safety (OH&S) regulations.

· Lead cross-functional teams including service advisors, technicians, detailers, and delivery staff, fostering collaboration and accountability.

· Conduct quality control inspections and ensure vehicles meet brand-specific standards (e.g., BMW) before sale or service.

· Implement process improvements to enhance service reliability, reduce operational costs, and minimise rework.

· Coordinate activities associated with the arrival, departure, loading, and unloading of vehicles from port and between departments.

· Oversee the upkeep and readiness of fleet, demo, and Service Demonstrator Vehicles (SDVs), ensuring optimal condition and availability.

· Assign and coordinate tasks efficiently across workshop staff, PD runners, and external vendors, ensuring smooth operations.

· Collaborate with Sales and Service teams to align vehicle availability with customer delivery timelines and expectations.

· Monitor and report on vehicle readiness KPIs, including turnaround times, quality issues, and customer satisfaction metrics.

· Use tools like Power BI to track fleet performance, budget adherence, and service delivery metrics.

· Develop and refine Standard Operating Procedures (SOPs) for vehicle preparation, inspection, and handover processes.

· Deliver technical product briefings to customers, educating them on vehicle features and upselling service packages.

· Guide and assist Service Advisors in quoting, explaining maintenance schedules, and recommending additional services.

· Ensure customer satisfaction by coordinating timely delivery, resolving post-sale issues, and providing tailored solutions.

· Implement lean delivery strategies that streamline operations, reduce wait times, and improve customer experience.

· Ensure all vehicles meet compliance and warranty requirements, including documentation, inspections, and brand standards.

Qualifications and Experience

· Diploma or higher qualification in Business or Leadership and Management.

· An Australian Qualification is preferable.

Employment Requirements

· At least 1 year of experience required

· Experience with BMW is preferable