About Us

Flex Industries provides expert mechanical servicing and repairs for a wide variety of equipment. In addition to our service capabilities, we specialize in delivering parts solutions across a broad range of brands and product types offering customers access to high-quality components at competitive prices.

About the Role

We are seeking a motivated and detail-oriented Parts Manager to lead our Perth Parts Department. This role plays a critical part in driving sales growth, managing inventory, and ensuring our customers receive exceptional support. You’ll work closely with internal teams, suppliers, and customers to maintain seamless operations and achieve business targets.

Key Responsibilities

Drive parts counter sales growth and implement strategies to expand the customer base.

Build and maintain strong relationships with major customers to ensure satisfaction and loyalty.

Liaise with Sales Managers and suppliers to coordinate pricing, purchasing, and parts procedures.

Manage accurate inventory levels, oversee stocktakes, and monitor back orders and stock movements.

Handle warranty claims and ensure freight costs are properly recovered.

Resolve customer and supplier queries efficiently, maintaining a professional and customer-focused approach.

Analyze departmental profit and loss to identify improvement opportunities.

Ensure all invoicing is completed promptly for accurate monthly reporting.

Team Leadership

Lead, train, and motivate the Parts Department team to achieve operational goals.

Conduct regular performance reviews and provide coaching and development support.

Promote a positive team culture focused on collaboration, quality, and accountability.

Customer & Workshop Support

Work closely with the Workshop team to ensure timely and accurate parts supply for repair jobs.

Maintain clear communication with internal departments to resolve issues and support smooth workflows.

Ensure the parts store is clean, organized, and reflects a professional image.

About You

To be successful in this role, you will have:

Proven experience in parts management or a similar role within the mechanical or industrial sector.

Strong organizational and leadership skills with a focus on detail and accuracy.

Excellent communication and problem-solving abilities.

A commitment to outstanding customer service and continuous improvement.

The ability to work independently and as part of a collaborative team.

What We Offer

Competitive salary and benefits package.

Supportive team culture and a workplace that values initiative and innovation.