Position Type: Part-time (20 hours per week - flexible hours)
Location: Work from home, Australia-based
Reports To: General Manager (Leah Jennings) and CEO/Medical Director (Dr Barton Jennings)
Pay Rate: $35 - $45 per hour (depending on experience, inclusive of superannuation)

About AIR SECRETARY

AIR SECRETARY provides Australian Specialist Medical Practices with trained medical secretaries — known as Air Secretaries who work from our supervised office in the Philippines.

AIR SECRETARY helps specialists run efficient, sustainable private practices by providing high-quality, outsourced administrative support for their practice.

Our model combines professional training for Air Secretaries, secure systems and strong communication to deliver exceptional support for both doctors and patients.

https://www.airsecretary.com.au/

Position Summary

The Manager – Client integration and training plays a key leadership role within AIR SECRETARY, supporting the integration, training, and day-to-day management of our offshore team of Air Secretaries.

This role bridges communication between our Australian specialist clients and our Philippines-based operations team — ensuring smooth collaboration, quality service delivery, and a consistently high standard of support.

You will assist in training new Air Secretaries, troubleshoot operational issues, and work closely with our Operations Manager and leadership team in the Philippines and our Australian leadership team to maintain performance, quality, and culture across the organisation.

Key Responsibilities

Training & Development

Deliver and coordinate onboarding and training for new Air Secretaries

Supervise and support the Training Team located in our Philippines office

Bring first-hand experience from the Australian healthcare system to guide and up skill our on-site trainers, helping them deliver training that reflects the realities of specialist private practice

Contribute to improving training materials and training systems

Operational Support

Collaborate closely with the Operations Manager (Philippines) to manage workflow and resolve issues

Provide real-time troubleshooting and escalation support for both Air Secretaries and clients

Ensure consistent adherence to AIR SECRETARY systems, processes, and quality standards

Client Liaison

Assist in the onboarding of new clients and integration of their Air Secretary into their practice

Act as a key contact for Australian specialist clients when operational issues arise

Help interpret client needs, clarify expectations, and ensure effective communication between clients and their Air Secretaries

Support clients through training, feedback, and issue resolution, ensuring service satisfaction and continuity

Leadership & Communication

Foster strong communication between clients, Air Secretaries and our leadership team using chat messaging and video conferencing platforms

Contribute to the culture aligned with AIR SECRETARY values

Attend regular leadership meetings and provide updates to management

Key Skills & Experience

Previous experience as a medical secretary or practice manager ideally in a specialist private practice

Strong understanding of Australian healthcare system including medical workflows, patient correspondence, and billing processes

Experience training and supervising teams in an administrative or clinical support role

Confident using digital communication tools (chat, messaging, video conferencing, task management systems)

Excellent communication skills

Calm, professional, and proactive approach to problem-solving

A genuine passion for teamwork, learning, and supporting others to succeed

Working Conditions

Part-time: 20 hours per week, flexible scheduling

Work from home (Australia-based)

Once or twice yearly travel to the Philippines for leadership meetings and training

Work collaboratively with both Australian and Philippines-based team members