Immediate Start

About the Role

At AI Core CRM, we believe technology should feel human. We’re looking for a Customer Care & Success Officer to be the warm, trusted guide for our customers, from their very first login to their long-term success.

This role is all about building genuine, ongoing relationships: welcoming new customers, helping them feel confident with the CRM, checking in regularly, and ensuring they always feel supported and valued. You’ll combine training, support, and human connection to make sure every customer’s journey with the CRM is smooth, empowering, and rewarding.

Key Responsibilities

Welcome & Onboarding

- Personally welcome new customers and guide them through their first steps with the CRM.
- Deliver engaging demos and onboarding sessions tailored to each customer’s needs.

Customer Care & Relationship Building

- Maintain ongoing contact with customers to check in, support, and celebrate their progress.
- Build strong, trusted relationships by being their consistent, approachable point of contact.

Proactive Support & Success

- Anticipate challenges and provide guidance before they become issues.
- Share tips, resources, and best practices to help customers achieve their goals with the CRM.

Sales and Growth

Identify opportunities to upsell features or plans that can benefit customers.

Collaborate with the Sales team to support new leads and renewals.

Share customer insights that can shape our sales and retention strategies.

Training & Empowerment

- Provide refresher sessions, updates, and learning resources to ensure customers always feel confident using the CRM.

Customer Advocacy

- Act as the “voice of the customer” within AI Core CRM, sharing feedback with our product and support teams.
- Contribute to improving onboarding, support processes, and customer experience.

About You

We’re looking for someone who is:
- A natural relationship-builder who loves connecting with people.
- Empathetic, warm, and proactive in supporting others.
- Comfortable with technology and eager to learn the ins and outs of the CRM.
- A clear, friendly communicator who can train, explain, and inspire confidence.
- Passionate about helping customers succeed and feel supported.

Benefits

- Salary range: $50,000 – $70,000 AUD per year
- Work with a values-driven team shaping the future of CRM in the disability sector.
- Opportunity to have a direct impact on both customer experience and product development.
- Supportive workplace where every contribution is valued.

Why Join AI Core CRM?

At AI Core CRM, we design a CRM system created by service providers, for service providers. We’re driven by the belief that technology should reduce admin, empower people, and make care easier, not harder. We foster an inclusive, supportive workplace where genuine human connection is at the heart of everything we do.