Our client is a global leader in the sporting goods and apparel industry, known for its innovative products and commitment to quality. The company operates across wholesale and retail channels, supporting a wide range of sporting categories, including golf.

About the Role
We are seeking an experienced Customer Operations Coordinator to join the team on a 3-month temporary contract. This role plays a key part in supporting sales and operations through efficient order management, coordination of inbound and outbound product flow, and delivering outstanding customer service. You will act as a central link between sales, customers, and the distribution centre to ensure that orders are processed accurately and on time, helping to drive an excellent customer experience.

Key Responsibilities

• Manage sales order processing, including order collection, confirmation, and tracking.
• Liaise with internal teams to monitor incoming shipments and ensure timely delivery to customers.
• Provide proactive updates to customers and the sales team on order and delivery status.
• Support DC operations and order fulfilment activities to meet service expectations.
• Handle returns, claims, and cancellations in line with company procedures.
• Assist with data and reporting to help track performance and identify improvement opportunities.
• Collaborate with product and marketing teams to communicate new product ranges.
• Maintain accurate documentation and ensure timely financial reconciliation of customer orders.

About You

• Experience in order management, inventory coordination, or customer service within a commercial or retail environment.
• Strong communication and organisational skills, with the ability to manage multiple priorities.
• Proficiency in SAP is essential; advanced Microsoft Excel skills and experience with Salesforce are highly regarded.
• A collaborative team player who can adapt quickly in a fast-paced environment.

What’s on Offer
This is an excellent opportunity to join a well-known global brand in the sports industry. You’ll work with a passionate, supportive team and gain valuable experience in customer operations and commercial processes. Please note, to be successful in this role you must be fully available for a 3 month duration and available to start within 1-2 weeks.