Customer Success Specialist

About Us

We’re an Australian software development company with a big passion for helping car wash businesses shine — literally and figuratively! Our flagship product is the leading IT system for car wash operators across Australia and New Zealand.

We’re not just a tech company — we deliver a complete solution that combines software, hardware, and real-world experience to help our customers grow their business and boost their bottom line.

Great customer support is one of our core values. We work with people from all kinds of backgrounds — from tech-savvy operators to those new to digital systems — and we love helping them feel confident and successful. That’s what makes us different.

Because we’re growing fast, we’re looking for a Customer Success Specialist to join our team and help us keep delivering the exceptional service our customers know us for.

About the Role

As our new Customer Success Specialist, you’ll be the friendly voice (and face!) our customers know they can rely on. You’ll handle enquiries by phone and email, helping customers troubleshoot issues and get the most from our system.

When new customers come onboard, you’ll often visit their site to deliver hands-on training and help their team get up and running smoothly. You’ll then stay in touch over the following months to make sure they feel supported and confident using our products.

You’ll also get creative — helping customers identify ways to grow their business through promotions, loyalty programs, and membership ideas.

Inside the company, you’ll work closely with our development team — improving user guides, testing new features, and making sure our customers’ voices are heard in everything we do.

This role is a great mix of flexibility, teamwork, and travel — giving you the chance to work from home most days but still get out and connect with customers around Australia.

About You

You’ll be a great fit if you:

• Have experience in customer support, account management, or a similar role

• Are a great communicator who enjoys helping people (by phone or online)

• Are comfortable with technology and love learning new systems

• Like being part of a small, close-knit team where everyone pitches in

• Take initiative, stay organised, and can work independently

What We Offer

• 6-month contract to start, with the opportunity to go permanent

• Flexible, work-from-home hours (Monday to Friday)

• Team catch-ups in the Hills District (1-2 per month)

• Occasional travel around Australia for customer visits and onboarding

If you’re someone who loves helping others succeed, enjoys a bit of variety in your day, and wants to be part of a growing, down-to-earth team — we’d love to hear from you!