🌟 Customer Service Specialist – Solar Industry

Location: Sydney, NSW (Hybrid Role)
Type: Casual (with view to Full-Time)
Pay: $34 per hour + Commission

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, customer-focused role where no two days are the same? Join our team at Think Renewable in Sydney, a growing company in the solar industry, and help us provide first-class support to our customers.

💡 About the Role

As a Customer Service Specialist, you’ll be the first point of contact for our customers, ensuring their queries and concerns are managed promptly, professionally, and with care. From answering general enquiries to troubleshooting solar system performance issues, you’ll play a key role in creating a seamless and positive customer journey.

This role is offered on a casual basis at $34 per hour plus super, with the opportunity to transition into a full-time role for the right candidate. You’ll be based in Sydney with the flexibility of a hybrid working model (mix of office and WFH).

🔑 What You’ll Do

Respond to customer queries via phone, email, text, and social media within 24 hours

Resolve complaints with professionalism and empathy, escalating complex issues when needed

Keep accurate records in our CRM and keep customers informed of progress

Coordinate warranty claims and post-sale processes to ensure customer satisfaction

Proactively monitor solar systems and reach out to customers if issues arise

Support onboarding and education for new customers

Collect and analyse feedback to help improve our products and services

Collaborate with internal teams and provide regular updates to stakeholders

Assist with team training, process improvements, and operations support

✅ What We’re Looking For

Experience in customer service, ideally in a technical or renewable energy field

Strong communication skills – both written and verbal

Confidence in handling complaints with empathy and professionalism

Basic knowledge of solar PV systems (training provided)

Proficiency in Microsoft Office and CRM systems

Excellent attention to detail, time management, and problem-solving skills

Ability to work towards KPIs and contribute to team goals

🌱 Why Join Us?

Competitive hourly rate $34 per hour + commission

Casual role with the opportunity to move into a full-time position

Hybrid work model – enjoy flexibility with both office and work-from-home days

Be part of a mission-driven company making a positive impact through renewable energy

Join a supportive team culture that values collaboration and growth

Opportunities to develop your career in the fast-growing solar industry

📩 How to Apply
If you’re passionate about customer service and want to contribute to a greener future, we’d love to hear from you! Apply now with your CV and a short cover letter outlining your experience.