Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

We have an exciting opportunity for an APS4 Operations Officer to join the team. The Office of Agency Accessibility and Inclusion (OAAI) Branch is a diverse function that delivers a range of services, supports, and projects for staff. We engage closely with staff to understand needs and deliver solutions based on research, industry-leading practices, and technical expertise. We support staff with disability including the provision of workplace adjustments, assistive technology, and capability uplift for line managers. We are responsible for workplace accessibility, inclusion action plans, staff networks and more.

The role offers flexibility, with remote working available as well as a commitment to ongoing professional development and support.

Where you can add value

As an APS4 Operations Officer you will be part of a team applying well-established policies, principles, practices, and procedures to provide operational and administrative support that supports and contributes to NDIA’s objectives to “build a world leading National Disability Insurance Scheme.

Responsibilities may include:

• Monitoring, allocating, and responding to general enquiries and support tickets using the Microsoft Office Suite and Agency ICT Systems.
• Triaging staff support requests, ordering, and processing payments for approved workplace adjustment services.
• Assisting with Human Resources data entry, workforce reporting, and recruitment administration.
• Triaging requests and responding to enquiries regarding Staff Networks including membership forms, committee elections, and communication materials.
• Maintaining financial records and actioning month-end administrative tasks including data entry, invoice confirmations, and reporting.
• Supporting with administrative tasks regarding sourcing, procuring and contract managing workplace adjustment services.

Enough about us, let’s talk about you

Our ideal candidate will possess experience working in an administrative capacity within a complex private or governmental organisation.

Desirable skills, experience, and qualifications include:

• Confidence in completing operational and/or administrative tasks of moderate complexity or difficulty.
• Understanding of confidentiality and privacy principles to manage sensitive information appropriately.
• Excellent written and verbal communication skills.
• Knowledge of problem-solving techniques to identify and address issues as they arise.
• Excellent attention to detail.
• Competence in using office software (e.g. Microsoft Office Suite).
• Basic understanding or willingness to develop knowledge of relevant legislation and NDIA policies, including procurement, finance, and recruitment frameworks.

If you have skills and an interest in Operational Business Support, apply today and begin your NDIA career.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 717,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Surry Hills - NSW, Brisbane - QLD or Geelong - VIC, flexible working arrangements, including work from home may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Wednesday 5 November 2025 @ 11:30pm AEDT

If you have any questions, please contact Kimberly Voigt on 03 5223 7160 or via email: [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.