As an Operations Officer, you'll be integral to customer service, stakeholder communication and operational management, ensuring seamless service delivery and maintaining high standards of efficiency.

In this role, you'll be responsible for:
• Delivering frontline customer service, resolving complaints, and preparing materials for ministerial and other official correspondence.
• Offering advice to industry and stakeholders on relevant legislation, policy and operational procedures.
• Monitoring key data systems, including the School Transport Information Management System, ensuring transparency and good governance.
• Coordinating and overseeing the operation of specialised school transport services.
• Assisting in monitoring performance under service contracts, with a focus on compliance and operational delivery.

We are looking for an individual who thrives in a fast-paced environment and demonstrates the following:
• A customer-focused mindset with the ability to resolve complex issues efficiently.
• Strong organisational skills, particularly in managing time and priorities within an operational context.
• Excellent relationship-building abilities, with a focus on collaboration and communication.
• A commitment to upholding sound governance practices within legislative and policy frameworks.

Qualifications & Requirements:
• A criminal history check will be undertaken prior to appointment to the role.
• A current C class driver licence is required.
• Some intra-state travel may be required.

This is an excellent opportunity for someone who enjoys a challenge and wants to contribute to the delivery of essential services in the Cairns region. Please review the attached role description and applicant guide to understand the competencies required for this role.

Applications to remain current for 12 months.

Job Ad Reference: QLD/665788/25

Closing Date: Thursday, 30 October 2025