This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the CITEC Agreement conditions apply to this position.

The Connectivity Services team in CITEC Integration and Enabling Technologies business unit within the Department of Customer Services, Open Data and Small and Family Business provides and manages critical network solutions for the Queensland Government, including the Queensland Government Regional Network
(QGRN), Queensland Government Network (QGN), Queensland Ambulance Dispatch Network (ADN) Whole-of-Government ISP, SD-WAN, Cloud Connect, Data Centre Networks, and the CITEC Network Operations Centre (NOC).

Connectivity Services provides managed network services, web application firewall (WAF) protection, and inter-department connectivity, along with operational support, project delivery, design, and consultancy services. Operating 24/7 with automated tools and on-call support, Connectivity Services ensures secure, reliable, and
scalable connectivity to enable efficient government operations and digital services.

Responsibilities of the role are to: -

• Provide technical advice to CITEC's business community and clients in areas where services are technically complex.
• Lead and participate in the functions of job planning, network design, documentation, and implementation for client communication network services.
• Provide technical and operational input for technical solutions for new and existing networks.
• Perform incident analysis, problem resolution management and change management for operational network communications environments.
• Support the team environment by pro-actively sharing knowledge with team members through informal interchange, workshops, and documentation.
• Project manage, participate, and coordinate technical projects in relation to communications network infrastructure design, evaluation, implementation, installation, and upgrades.
• Participate in research projects to assess and determine the applicability of new and emerging technologies and interfaces to CITEC services, including evaluating and minimising the business risk(s) involved.
• Perform on call duties, out-of-hours work and undertake intra- and inter-state travel if required to meet the commitments of CITEC's business.

Applications to remain current for 12 months

Job Ad Reference: QLD/667024/25

Closing Date: Thursday, 6 November 2025