We are seeking a friendly, reliable, and professional Medical Receptionist to join our busy bulk-billed family practice in Toongabbie for 3-5 days a week. If you enjoy working in a supportive environment and pride yourself on excellent customer service, this could be the perfect role for you.

About the Role:

Flexible position: full-time, part-time, or casual hours available

Practice hours: Monday–Friday, 8:30 AM – 6:00 PM, and Saturdays, 8:30 AM – 1:00 PM

Using Best Practice (BP) software for patient bookings and clinical management

Processing Medicare, private, and WorkCover billings, including EFTPOS and HICAPS transactions.

Working collaboratively with GPs, nurses, and administrative staff to provide exceptional patient care

Greeting and assisting patients in person and over the phone with professionalism and empathy

Key Responsibilities:

Greeting and registering patients on arrival

Managing phone calls, appointments, and patient enquiries

Processing payments and Medicare/HICAPS claims

Scanning and filing medical documents accurately

Maintaining the cleanliness of the waiting area and consultation rooms

Supporting doctors with administrative and operational tasks

Ensuring patient privacy and confidentiality at all times

Requirements:

Prior medical reception experience preferred but not essential

Experience using Best Practice (BP) or similar clinical software (highly regarded)

Excellent communication and time management skills

Strong attention to detail and ability to multitask in a busy environment

Professional presentation and a positive, team-oriented attitude

Proficiency in email and fax management

About Us:

A warm and welcoming work environment

Convenient location with ample parking

Close to public transport (train station nearby)

A well-established, family-oriented GP practice

Use of Best Practice software