Operations Admin Officer (Client Manager)

Who we are:
We are a leading provider of contingent workforce management & payroll solutions business, working with hundreds of organisations across Australia and NZ. We’re based in new offices in Haymarket, minutes walk from Chinatown light rail stop, across from World Square and have a professional, fun, and collaborative culture. We believe in the importance of flexibility and career progression, which is why we offer our employees the ability to work from home and ample opportunities for growth within the company.

We’re seeking an Client Manager (Operations Admin Officer) to assist in Contractor Care and Client Management due to organisational growth.

This is a fast-paced role where strong attention to detail, problem solving, and the ability to meet deadlines is essential.

Responsibilities will include:

• Writing & issuing of contracts
• Contractor on-boarding on behalf of clients
• Contractor Care including a high volume of general phone & email queries
• Working in a busy team and assisting other team members in Payroll, Sales & Finance
• Leave coverage
• End to end Employee onboarding and care
• Contract tenure management
• First line of contact for Client and Employee queries/request (phone & email) regarding Salary Packaging, Employee Payments & Expense claims, Tax calculations, compliance & working rights
• Timesheet and data entry
• Expense submission
• Verifying working rights and engagement structures via VEVO, ABN Lookup and ASIC
• Monitoring and actioning various internal inboxes
• Ensuring systems are updated with relevant information/data
• Liaising with other business departments to resolve issues and improve processes when needed
• Award Interpretation

Ideally, you'll have a background in recruitment, payroll, contingent workforce management, or HR - however this is not essential.

To be successful in this role, you must have:

• Excellent communication and dispute resolution skills
• Exceptional attention to detail
• Time management skills
• Ability to manage multiple tasks to meet deadlines
• Self-driven/ motivated
• Able to work autonomously but also work part of a successful team

What we can offer:

• $70K - $80K + Super
• A relaxed, fun working environment
• WFH Hybrid model – 2 days in the office, 3 days WFH per week (upon completion of training period)
• Full training provided with ongoing support

If you have the relevant skills and experience, please apply now with your up-to-date CV. We will reach out to shortlisted candidates directly.