• Be the difference. Enjoy great rewards and benefits
• Salary packaging to maximise your take-home pay
• Permanent Full Time Position - 76 hrs per fortnight

About the role

As our Services Coordinator – Higher Everyday Living, you will be at the forefront of an exciting new chapter for Southern Cross Care. You will be the central champion for our Higher Everyday Living Fee (HELF) offering — a new suite of premium, user-pays services designed to enhance resident choice and quality of life.
This is a unique opportunity to be a part of a new service line from the ground up. You will be the pivotal link between our residents, their representatives, our residential sites, and our central office teams. Your objective is to ensure the seamless, compliant, and successful delivery of our HELF services, driving both exceptional resident satisfaction and the achievement of our Better for life.

• Service Promotion and Resident Engagement: Acting as the main point of contact for residents and families, guiding them through the HELF catalogue, ensuring services meet quality and compliance standards, building trust-based relationships, and collaborating with the Marketing team on promotional materials.
• Operational Coordination and Oversight: Proactively managing the end-to-end HELF service lifecycle (enquiry, sign-up, delivery, billing, feedback), liaising with various teams for smooth delivery, and refining operational workflows.
• Training, Coaching, and Teamwork: Training and coaching site-level staff on HELF services, sales processes, and communication, and fostering a collaborative approach to service delivery.
• Compliance and Quality Assurance: Serving as an escalation point for HELF issues, ensuring compliance with the Aged Care Act and internal frameworks, monitoring KPIs, and contributing to the enhancement of the HELF service catalogue.

For further details regarding the scope of the role, please refer to the position description.

About you

We are looking for people who will be the difference in the lives of our residents and clients.

The successful candidate will have the following;

• Qualifications: Tertiary qualification in business, hospitality, or administration (preferred).
• Experience: Experience in sales, customer service, or services coordination. Previous experience in compliance auditing, quality assurance, or legal contracts is desirable.
• Success Profile (About You): Dynamic, self-motivated, exceptional communicator, proactive self-starter, natural relationship builder (ideally in a regulated sector), skilled coach and multitasker, and a systems and process thinker.
• Personal Attributes: Alignment with SCC's values and "Better for life" model, ability to build rapport, respectful, collaborative, demonstrates integrity, commitment to person-centred care, and a problem-solving approach to risks.
• Desirable Requirements: Previous experience coordinating service delivery in hospitality, real estate, mortgage broking, or aged care services.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: [email protected]

Applications close: 06 November 2025 at 4pm