Senior Business Analyst – ICT

The client is a government organisation committed to delivering high-standard human resource services across the state. They are seeking an experienced Senior Business Analyst to support key applications within the Human Resources Strategy branch. This is a full-time position with an initial contract duration, offering flexible work arrangements, including work-from-home options, and based at their central office location.

As the selected candidate, you will:

• Lead complex analysis of business processes and user requirements for critical applications.
• Facilitate workshops, small group discussions, and interviews with business representatives to document current processes and gather future requirements.
• Analyse existing processes, reporting mechanisms, and IT solutions to identify gaps and areas for improvement.
• Develop ‘to-be’ process models and detailed business requirements to align with evolving needs.
• Manage requirements documentation, including prioritisation and traceability, and produce high-level requirements specifications.
• Collaborate with stakeholders across technical and business teams to create an application roadmap covering a five-year horizon.
• Act as a primary contact for stakeholder communication, ensuring clarity, understanding, and formal agreement on project scope.
• Support the end-to-end implementation of the Reportable Conduct Scheme (RCS) processes within the Resolve and iRefer applications.
• Contribute to ongoing system enhancements and business-as-usual improvements to ensure compliance with legislative obligations and system support standards.

To be successful in this role, you should have:

• Proven experience working with large-scale employee complaints management systems such as Resolve or similar solutions.
• Strong skills in business analysis, process mapping (using BPMN), and data modelling.
• Extensive experience in defining business and system requirements to develop effective solutions.
• Excellent verbal and written communication skills, including facilitation and presentation abilities.
• Knowledge of system development methodologies and experience engaging with diverse stakeholders.
• Ability to gather detailed requirements, produce comprehensive specifications, and validate solutions through prototyping, walkthroughs, and testing.

It is desirable if you have:

• Familiarity with the Reportable Conduct Scheme (RCS) processes and related applications.
• Experience working within government or public sector ICT environments.
• Strong stakeholder management skills with a track record of building productive relationships across technical and non-technical teams.

Please reach out to myself at [email protected] / 073291 5405 for more information

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.