We are seeking a proactive, detail-oriented Admin & Social Media Coordinator to join our Melbourne team part-time. This is a dynamic, part-time role with plenty of room to grow. You will support the Director, General Manager, and Marketing Manager across a variety of tasks, helping the team run smoothly and effectively. The role combines administration, social media, sales support, after-sales service, bookkeeping, and review generation, offering exposure to multiple areas of the business and the opportunity to develop new skills. On-the-job training will be provided, and your contributions will have a direct impact on the success of the team and the company.

About Sapphire Solar

Sapphire Solar is a family-owned Australian solar specialist based in Victoria for over 17 years, delivering high-quality solar and battery solutions, honest service, and ongoing customer support (sapphire-solar.com.au). We are committed to reliability, affordability, and a customer-first approach.

Key Responsibilities

Administration & Office Support

General office administration duties

Manage emails, phone calls, and scheduling appointments where required

Assist with basic bookkeeping tasks to support the finance team with reconciliations and reporting

After-Sales & Customer Support

Follow up with customers post-installation to ensure satisfaction

Respond to inquiries or escalate issues to the relevant team member

Sales Support

Assist the Director with sales-related administration

Prepare quotes as required

Maintain customer records and sales follow-ups

Review Generation & Customer Engagement

Proactively request and manage customer reviews across platforms (Google, Facebook, etc.) to build the company’s online reputation

Follow up with customers post-installation to ensure satisfaction and encourage honest feedback

Create engaging content from customer testimonials and reviews for social media and marketing purposes

Monitor and respond to online reviews in a professional and timely manner

Track review performance metrics and provide insights to improve customer engagement

Requirements & Skills

Desirable

Experience in administration, customer service, or office support

Familiarity with social media platforms and video content creation

Basic bookkeeping or financial literacy

Strong written communication, attention to detail, and multitasking ability

Willingness to learn new systems and processes through on-the-job training

Hours & Benefits

38 hours per week, flexible schedule within business hours

On-the-job training provided

Join a supportive, family-oriented team in the renewable energy sector

Opportunity to gain experience in administration, sales support, and social media

How to Apply

Submit:

Resume (PDF or Word)

Brief cover letter explaining why you’re a great fit

Examples or portfolio of social media content, if available