The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role

The Program Officer will deliver quality customer service and support to achieve Council's strategic objectives and vision of being the leading City in the heart of Sydney. This role will contribute to the user experience of Library's programs and events, to ensure our Libraries are places that our customers love to come to, and our staff love to work in.

This role will work within the Programs and Engagement team and create meaningful, high-quality experiences to deliver on our Customer Promise to everyone who visits our Libraries.

On a daily basis you will:

• Support the team to deliver core customer service competencies for Library Services.
• Assist in analysing and interpreting data to drive decision making to maintain a range of quality relevant library programs.
• Coordinate or develop digital literacy programs.
• Contribute to the development of partnerships and communications to promote the library internally and externally.
• Provide a proactive roving or foot walking approach to customer service.
• Act as Officer in Charge as required and be responsible for the security of the library in the absence of the designated supervisor.

About You

The successful candidate will be innovative and collaborative with operational experience in delivering programs and achieving strategic objectives.

You will also bring:

• Diploma qualification in information science/librarianship, or other tertiary qualifications with relevant demonstrable skills and experience.
  
• Working with Children Check
  
• Criminal History Check
  
• Exceptional ability to communicate, negotiate, build relationships and influence others with an engaging approach and technique.
  
• Proven ability to work with initiative and versatility to solve problems
  
• Proven ability to deliver significant, cross-functional projects, policies or strategies on time and on budget, managing the needs of multiple stakeholders.
  
• Well-developed planning, organisation and time management skills
  
• Well-developed decision-making ability, including confidence in working with leaders to resolve high priority, and often sensitive and complex issues and conflict.
  
• Comprehensive understanding of development of people from diverse backgrounds

What's on offer

This is a permanent full-time opportunity.

We are offering an attractive remuneration from $82,692.71 to $91,067.29 plus 12% superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include:

• 14 weeks paid parental leave
• Access to Long Service Leave after 5 years
• Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
• Learning and development opportunities

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description.

Review our Values Flyer, which outlines Council's core values and behaviours.

Alternatively for a confidential discussion please contact Nada Antoun on (02) 9806 5163 or email [email protected].

How to apply

Candidates MUST apply online and applications through other mediums will not be accepted at this time.

Please attach a Cover Letter and answer the following:

1- Technical & Program Experience

Can you describe in detail any events or programs you have delivered that involved emerging technologies such as robotics, 3D printing, or drones? Please include what your role was, where and when the program took place, the audience you worked with, and the outcomes achieved.

2- Partnership Development & Impact

Have you established any partnerships with organisations, schools, or community groups to deliver programs or events? Please provide details of the partnership, including where and when it was established, the program you delivered together, and the results or impact it had on the community.

Applications close 9pm, Sunday 9 November 2025

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Paid Working with Children Check must be uploaded as part of your application.

If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to [email protected] to confirm that your WWCC is in progress.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

This position requires the preferred candidate to undergo a Criminal History Records check.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.