Your new company

Join a leading logistics and freight organisation known for its commitment to safety, customer satisfaction, and operational excellence. With a strong national presence and a dynamic team culture, this company offers a supportive environment and opportunities for growth.

Your new role

As a Customer Service Officer, you will be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and webforms. You'll play a key role in ensuring customer satisfaction through timely and professional communication, issue resolution, and proactive service delivery.

Key responsibilities include:

• Managing customer enquiries with a focus on first-touch resolution
• Providing high-quality written and verbal responses
• Reporting and resolving consignment anomalies
• Building strong relationships with internal stakeholders and customers
• Assisting with training of new and existing staff
• Maintaining up-to-date product and service knowledge
• Adhering to safety and wellbeing policies

What you'll need to succeed

• Minimum 2-3 years' experience in a call centre role
• Strong communication skills - both written and verbal
• Experience handling enquiries across multiple channels
• Proficiency in MS Office (Word, Excel)
• Excellent time management and problem-solving skills
• Customer-focused mindset
• PR or Citizen

What you'll get in return

• A collaborative and supportive team environment
• $37 p/h + super
• Free parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.