Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.

This role is primarily based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

ABOUT THE ROLE

PARKROYAL Melbourne Airport are currently looking for an experienced, energetic, and supportive Duty Manager to join our friendly Front Office team on a full-time basis.

The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure. This role will suit someone with experience and extreme passion for hotels & hospitality, who loves when every day is different from the next!

Reporting to the Front Office Manager, this rewarding role will see you:

Ensure a high level of guest satisfaction

Develop our team members to provide excellent, personalised guest service

Provide support and guidance to all departments in the absence of departmental managers

Respond to emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer

Work a variety of shifts including morning and evening shifts, weekends and an occasional overnight shift

Manage Hotel operations within a fast-paced and varied airport environment

WHAT WE ARE LOOKING FOR

We are looking for someone who has:

Experience in a 3+ Hotel Supervisor position

Thorough understanding of Hotel operations

Demonstrated confidence in conflict resolution

Excellent written and verbal communication skills - the ability to communicate effectively with all guests & associates

A positive, team orientated approach with a passion for providing gracious and dependable hospitality

Approachable persona with the ability to successfully encourage and coach team members

What we can offer you:

Complimentary dry-cleaning

Complimentary duty meal per shift

Complimentary Staff Parking

Access to our on-site pool and gym & sauna

Hotel discounts through our global alliance program Discovery

50% off food and 50% off beverages at the hotel’s restaurants, bars and café

Discounted accommodation across worldwide Pan Pacific Hotels Group properties

Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

HOW TO APPLY

Pan Pacific Hotels Group is an equal opportunity employer offering above award wages, dry cleaning, free duty meals, access to our onsite gym & pool along with many other great local benefits!

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW or or visit www.pphg.com to find out more about what Pan Pacific Hotels Group has to offer.

Please note that unfortunately due to the high volume of applications, only successful candidates will be contacted.

Thank you
People & Culture Team
PARKROYAL Melbourne Airport