About the business

Complete Health Australia is a multi-disciplinary team of Specialist Doctors who are dedicated to providing outstanding, affordable medical care to patients and their families.

About the role

Our practice is growing! So, we are looking for two experienced medical receptionists who can work in either a part-time or full-time in our busy clinics. The successful candidate will be able to work flexibly between the Rouse Hill and Norwest clinics. The positions we are hiring for are:

Full-time: 38 hours/week. The successful candidate must be able to work 8:30am - 5:00pm with the availability to work 7:30am - 4:00pm (if needed).

Part- Time: 9 days/fortnight. The successful candidate must be able to work 8:30am - 5:00pm with the availability to work 7:30am - 4:00pm (if needed).

The suitable candidate is able to work well under pressure, is a fast learner and has the ability to multi-task, all while maintaining a positive, proactive and energetic attitude. The successful applicant will be humble, work well individually and as part of a team with a can-do attitude.

As a medical receptionist, your responsibilities will include:

Welcoming and assisting patients with enquires and appointments

Answering telephone calls/emails with a professional phone manner and assisting patients with all enquiries

Providing support to the Specialist Doctors, including managing the doctor's daily patient lists, obtaining patient reports and results, submitting requests for various tests, maintaining accurate patient records, and liaising with other medical practices and hospitals for continuity in patient care

Scanning reports into our electronic database as we strive to be a paperless practice

Processing billing and payments using medical software

Maintaining information confidentiality at all times

Keep a clean, tidy and calm reception area

Fitting patients with Heartbugs and Holter Monitors

Providing support to the Practice Manager (PM) with the day-to-day operations of the clinic

Support the PM with implementing new initiatives to improve clinic performance

You will have:

Excellent communication skills (written and verbal – in person, email and on the phone), with the ability to communicate with a range of stakeholders including staff and directors

Excellent organisational and time management skills with the ability to prioritise tasks and work with meticulous attention to detail

The ability to nurture teamwork – be a committed team player through empathy and trust

A warm and friendly personality, with the ability to remain calm and polite in stressful situations

Exceptional customer service and interpersonal skills - patient interaction to the highest possible standard with a warm and caring manner that puts patients at ease, demonstrating cultural sensitivity, patience and embracing people from diverse backgrounds

A strong work ethic and be reliable

Excellent computer and typing skills

The ability to receive feedback, with an openness to learning, growth and improvement

A strong willingness to learn new skills outside of day-to-day administrative task

A tidy and professional appearance

Skills and experience

Experience with practice software Clinic to Cloud is ideal but not essential

Previous experience in a medical reception position, preferably a specialist medical practice desirable

Must be highly proficient in Microsoft Word & Outlook

An understanding of medical terminology

The ability to type a minimum of 40 wpm

Current drivers license

This successful applicant will be able to start immediately.

Please upload your current curriculum vitae [CV] and cover letter detailing a bit about yourself, why the position interests you, how your skill set aligns with this role and what you can bring to the team.

PREVIOUS APPLICANTS NEED NOT APPLY.