Northside ENT – Chermside, QLD

Are you a quick learner with a professional attitude and a passion for healthcare? Northside ENT is looking for a motivated and adaptable Medical Secretary to join our friendly and high-performing team in Chermside.

This is a full-time role where you will play a key part in ensuring the smooth operation of a busy ENT surgical practice. We’re seeking someone who thrives in a dynamic environment and brings strong organisational and communication skills — experience is welcome, but not essential. What matters most is your ability to learn quickly, maintain professionalism, and work well with both patients and colleagues.

About the Role

You’ll be responsible for a variety of administrative and patient-facing duties, including:

Managing incoming calls and scheduling clinic and surgical appointments

Preparing and processing medical correspondence and reports

Handling patient billing and Medicare/DVA/private health claims

Maintaining accurate patient records (digital and physical)

Assisting with patient check-in/check-out and appointment preparation

Performing clerical tasks (data entry, photocopying, scanning)

Coordinating with specialists, hospitals, and laboratories as needed

Contributing to a warm, respectful, and efficient patient experience

What We're Looking For

We’re seeking a team player who is:

Highly organised with strong time management skills

A clear and professional communicator, both written and verbal

Able to work well under pressure while maintaining attention to detail

Confident using computers; willing to learn medical software quickly

Respectful of patient confidentiality and clinical boundaries

Committed to delivering high-quality support in a healthcare setting

Eager to learn and grow in a supportive clinical environment

Previous experience in a medical administration or secretarial role is beneficial but not required — we’re ready to train the right candidate.

What We Offer

A supportive and collaborative work culture

Opportunities for on-the-job training and professional development

Full-time hours, Monday to Friday

A role with purpose — supporting high-quality patient care

Competitive remuneration

A stable and respected workplace in the heart of Chermside

About Us

Northside ENT is a well-established surgical practice specialising in comprehensive ear, nose, and throat care. Our close-knit team of medical and administrative professionals is committed to excellence in patient care, innovation, and creating a positive, respectful workplace. We work hard, support one another, and take pride in what we do.