Support Coordinator / Psychosocial Recovery Coach – Heart Worx

Location: Tamworth NSW (Peel Street CBD base, community, and some work from home)
Employment Type: Full-time or Part-time
Classification: SCHADS Level 4.1–5.1
Salary: $88,099 – $100,783 + 12% super (annual review)
Travel reimbursement as per award. Structured supervision and paid training included.

About Heart Worx

Heart Worx provides Support Coordination, Psychosocial Recovery Coaching and direct support across the Tamworth region.

We’re a small, lived-experience-led organisation built on clear communication, realistic workloads and person-led practice.

Our team includes coordinators and recovery coaches who’ve personally navigated the NDIS, mental health systems or caring roles – we use that insight to keep our work grounded and human.

Our focus is helping people use their NDIS plans well and build steadier lives through practical, coordinated support.
This role centres on planning, communication and advocacy, not direct care or therapy.

The Role

You’ll help participants use their NDIS plans effectively by:

coordinating supports and communicating with providers, plan managers and clinicians

tracking actions, budgets and outcomes through clear documentation

maintaining realistic caseloads and structured workflows

building your knowledge of NDIS systems and reporting through regular supervision

You’ll start with supported onboarding and shadowing, moving toward an independent caseload when ready.

This role suits people who enjoy structure, consistency and follow-through – not just helping in the moment.

It’s a good fit for curious, organised thinkers who like solving real-world problems and seeing steady progress over time.

What You’ll Bring

Strong writing and communication skills

Confidence with email, systems and detail management

A calm, reliable presence and sound judgement

Curiosity and willingness to learn complex systems

Interest in mental health, disability or community work

Some experience or volunteering in mental health, disability or community services is preferred — e.g. support work, case work, employment services, youth or housing roles, or team leadership

Current NDIS Worker Screening, WWCC and Driver Licence (or ability to obtain)

What We Offer

Structured onboarding and paid training

Regular supervision and mentoring with experienced leadership

Realistic caseloads – no meaningless KPIs

Hybrid work model (community and home-based)

Templates, tools and admin systems that make coordination sustainable

A grounded, supportive team culture that values steadiness and follow-through

Pay and role progression linked to skill development, not burnout

How to Apply

Apply directly through SEEK.
Shortlisted applicants will be contacted for a brief phone chat, followed by a full interview at our Peel Street office.

We know coordination can be tough work – but it’s easier when you’re in a team that talks, listens, and backs you up.

If you’re ready to build a sustainable, skill-based career in disability support, we’d love to hear from you.

For a copy of the full Position Description, email [email protected]